Greta location and great views. Nice and clean on arrival, but some customer service issues experienced

Great key pickup instructions. A major problem with plumbing on arrival, but someone came around immediately. It was not fixed, but workable (eg couldn't flush main toilet for the whole stay due to no cold water supply in bathroom). We then found BOTH switches outside near the gate are broken, so we couldn't get out, not even on foot (high fence and gate all around). When I queried this, they were unresponsive and dismissive ("it's never been a problem before" attitude). We were left to find a solution later ourselves from another resident -- No exit instrcutions !

Views are exceptional, unfortunately the rest of the property is not very functional.

The bed was squeaky and uncomfortable, the kitchen is not appointed very well at all with no kettle and no toaster. The parking is very difficult and needs some skill. There is no laundry facilities which you would normally expect at an apartment. It would be good to have some lounge chairs to sit on the amazing balcony and enjoy the views of Maggiore and Isole Bella.

View from apartment is magnificant, free parking, beds are very comfortable.

We expected shower gel in bathroom, but wasn't.

Clean,warm ,amazing views nice location and brilliant facilities

Neighbors above were noisy until very late