The hotel is very good and due to its location, access to all places was easily possible. The treatment of the staff was good and the rooms were cleaned daily. The hotel reception staff are excellent and help travelers well.

Not having a place for passengers' lost items (I personally don't have a good memory of losing my child's glasses in this hotel because the room cleaning staff kept them instead of handing them over to the reception, and I experienced an insulting and unapologetic treatment to get them back. Anyway, although this hotel is very good, but because of this incident, it is no longer on my future reservation list.

lobby

carpet was very dirty

1) Nearness to Freedom Square and nearby tour operators to travel to different destinations 2) Nearness to Supermarket for buying basic items like groceries, water etc. and foreign exchanges

1) Did not provide tea kettle in the first place. Was provided after request. 2) No complimentary tea, coffee, sugar sachets etc. were not provided which is normal in any good hotels 3) Didn't get required information from Reception for getting adaptor for electrical plug for charging of mobiles etc.

Location is next to liberty square. Easy access to mall, metro, restaurants, supermarkets, etc. Staff are friendly. Overall it's a great place to stay.

The staff is friendly and helpful.The hotel is clean and quiet.The breakfast is great! The location is amazing.

Location was very good, 1 min away from shopping mall, 5 mins walking from city center

Hotel was very cleand and safe

I have stayed for 7 consecutive weeks (!) at Gallery Palace hotel, so I think I am able to share some informed views :-) I loved every day of my stay there, for many reasons: - I asked for a quiet room not facing the street, which I could keep for the entire time. - When I was living there, the hotel was not fully booked out. Nevertheless, day in, day out I saw the cleaners wiping every corner of the hotel. It is flawlessly clean. - The hotel has a small but fine gym in the basement, which I made frequent use of (see photo). The available equipment there actually allowed me to do 80% of my regular exercises. - The rich breakfast was included in my rate, and options very nice. The best: It is served until 11am in the day, so sometimes when I went to gym late, I could still take breakfast shortly before 11am and nobody would complain. - Staff at reception, restaurant and house-keeping are extremely nice. Obviously the length of the stay had an impact here, but I ultimately felt like a family member :-) - Location of the hotel is unbeatable. It is located just behind Galleria Tbilisi and Freedom Square, but absolutely quiet. I could not think of a better location! The hotel is reasonable priced (I stayed during off-season in March/April). I also saw that refurbishment and modernization works have been going on in different areas of the hotel, which tells me the owners want to continue investing to make this place even better. My home in Tbilisi!

There were only a few members of the reception team who could speak English well. Sandro is exceptional in his warm attitude, caring and flexibility (and I had quite a number of different requests over time...), and I hope the hotel management recognizes his talent and makes him a supervisor or something therelike soon! :) Honorable mentionings as well to Sophie and Nini :)

Very good staff reception there is Alex

👍👍