Location

A bit run down breakfast could have been better.

Very easy to park in car park directly under the hotel. Well sign posted. Hotel offered 20% discount on parking making it €15. One night stopover on drive back to UK. Check in was smooth. The double room was spacious and clean and the bed was comfortable. Free water fountain in the corridor and tea/ coffee in the room. Central location minutes walk from the Palais and park and restaurants.

Even though we didn't stay 24hrs charged for entire period €19. When joining hotel Wifi Google prompted me to change my password due to risky connection.

Great location and nice restaurant serving good meals. Good Breakfast.

Car Park entrance up to 1.8 height vehicle. Our minivan is 1.9m and we need to park nearby car park. No assistance to give hand to move luggage.

We made a last minute booking due to our flight home being cancelled. We arrived after a stressful hour of rearranging travel plans and really appreciated the calm, friendly, efficient check in. The adjoining carpark felt very safe, easy, well priced, and great that you can leave the car there after checkout and still get the hotel discount on the entire stay. Lots of charging points for electric cars too. Super comfy beds! Amazing location, really quiet but only few mins walk to main square.

Decor is very tired. Bathroom was tiny. It was perfect as a stopover, not sure I'd choose it for a holiday base.

Its central location. Secure parking.

The journey from the carpark to the hotel. Too many stairs.

Very good location

Staff were not very friendly/welcoming, no water provided in the room, smell of damp in the hotel corridors.

Signage outside the building not easy to find.

Close to all attractions- Pont d'Avignon, Palais des Papes, restaurants, cafes, theaters

.hotel should send details where to park and from the park how to get out .there are 2 hotel with same names and hotel shoud indicate how to get out for it it it from the huge parking place

Staff were great, location excellent, breakfast very good. Facilities good.

The price was higher than we would expect but we did have a separate child bed.

arrived at 4-30pm hotel was closed later told didn’t open till 6-00pm had to book hotel in chateau Thierry

All.

Nothing.

Staff very friendly and helpful Excellent location Excellent Restaurant Very comfortable room

Location was brilliant, so close to everything.

We arrived on Saturday to be told restaurant was booked out and that the Restaurant was closed on Sunday and Monday, room service was available but very limited .

close to city center and popes place

A/C was inadequate for the heat and humidity

Hotel was central to everything, good sized room and good breakfast

Very difficult to access hotel from the carpark with luggage, could involve long walks.

I found this hotel to be very pleasant, welcoming and comfortable, contrary to some "horror story" reviews floating around from disgruntled guests. The rooms are standard Mercure/Accor hotel style, WiFi was fast, staff good. Very quiet at night - a must for a sensitive sleeper like me! Breakfast particularly nice buffet & enjoyed the little outdoor area for dining. Unbeatable location for palais des papes and the Pont d'Avignon.

Some of the decor & furnishings really need upgrading, carpets, wallpapers etc, would breathe "new life" to the place. There *is* an unpleasant smell at one entrance although I feel this is a side effect of being built practically onto the side of the popes palace - old drains. Had a slight issue with my booking being changed due to misunderstanding with booking.com; can I please ask for some better communication/training about managing bookings without engaging the customer first :-)

clean and modern hotel

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