Everything :)

Location was awesome, just a short cab ride from town. Beautiful grounds.

location is great, in front of the sand bank, so it’s a privileged spot in Holbox

I’d appreciate it they had a gym

the location on the island is incredible. Away from the busier stretch of beach. felt like you had your own private beach. perfect for kids as the water is so shallow for a few hundred meters out to sea.

service was sometimes very slow. we’d wait for our kids food for nearly an hour sometimes. but I think that’s just island life!

Beach was pristine, beachside service was amazing, and views were gorgeous. Chef cooked up the fish we caught for us! Which was the best meal we had all week. Breakfasts were great.

Bed was a bit hard, couldn’t access the toilet and sink at same time due to door. Wifi was not usable in our room.

Good

Service a little slow. But that is by living in the tropics

staff and location excellent

The location of Las Nubes is ideal. They have a restaurant with a beautiful view of the ocean, the layout of the resort is beautiful with various pools, and trees, and a dedicated beach with a restaurant and different places where you can relax and take advantage of the lush tropical setting. Rooms are very spacious, comfortable usually with an external patio with chairs and an hammock. All rooms have a spacious bathroom with a big shower, a Nespresso coffee machine with complimentary coffee and bottled water replenished every day. Also a couple beers to get things started.

The property is 10 minutes away from the main centre of the island where there are all the stores and restaurants. if you choose to walk, it will be 20 minutes away. The property has bikes but they are not well-maintained. This made it difficult/impossible to take advantage of them as one got a flat tire which was not repaired for days. Staff did not really encourage or facilitate the use of the bikes even though they were advertised as part of the amenities offered and this was disappointing. It was the only disappointing thing, but an important one.

Beautiful beach front location. some staff members very very kind and nice.

the hotel rents out day passes to non- guests. as a result the hotel spots are taken by non-hotel guests (backpackers) shower did not work, no hot water; we requested improvements 4 times, nothing happened. rude reception (and management) staff. in case of an issue, reception suddenly cannot speak English anymore. bed sheets had several yellow stains, when we asked to clean it, even with a big tip, staff reacted agitated. we were charged too much on the final bill (when we asked about it, no one, including management, was willing to answer). staff asks for tips continuously, and runs after you to request a tip (e.g. for included breakfast) we expected much more from a 350;-dollar room. they told us they were not willing to help as we booked through booking instead of a direct booking..

beautiful beach and large room

Lobby could be remodeled

The private beach is simp great and well positioned (last hotel of the island) Service and food at the beach club was great

We must be very honest here and need to express our disappointment and lack of service regarding the hotel. We booked our room to end our trip in Mexico several months in advance with our two kids (4 yo and 6 months as stated during our reservation). Let’s stick to the facts, we booked a junior suite with garden view and got: The farthest bedroom of the entire hotel that followed a specific path with broken rocks on the ground All the bedrooms have large window to see some light but our given its location had only one small, tiny window and the bedroom very dark What they call the garden view was a view on a wooden fence with a cemetery of kayak just behind NO pressure at all to get water for the four people that we were. I totally understand a low pressure is possible in such place and we experienced it elsewhere in Mexico but this was something different. WE asked multiple time the reception to send someone and the one that came said it will be solve in 10 minutes but nothing The smell in the room was very bad (moisture) and the person that brought us to the room said there was nothing … The light outside was not working and no very nice when you have to cross the full property at night to get back to your “hidden” bedroom Breakfast was tasting super good but service was awful (waited 1hour the first morning) as we asked multiple time to be served and there was always errors To summarize this is not acceptable to pay so much and get this, to have no response from the reception except that the hotel was fully booked (which was not the case) and that Booking was wrong on what they confirmed we had booked. I am honest and admit that the experience must be totally different in other room but this one was a disaster. If you go there, make sure you do not get the room 29.  

great location. lovely staff

there should be more comfortable seating eg sunbeds outside of the beach club.

The location is just perfect. Holbox is like be in a movie or a dream, I couldn't believe how beautiful it is, yep, it is just paradaise. Staff was very friendly. Specially the manager of reception and Cuauhtemoc manager of food and drinks, I really appreciate all your attentions. Some staff need a little bit more training and information about Holbox. I was trying to find information about a tour for the bioluminescent and they told me in reception they did not know anything and I need it to go downtown. Downtown is far far, I rented a Golf cart so it was ok but not ok, but if you do not rent a golf cart, taxis are expensive (500 or 700 pesos per trip), I asked if they knew some tour companies that maybe I can phone call, same answer: Go to downtown!. Finally the manager of reception came to save me and instead of going to downtown, I was able to enjoy that paradaise and go to the water, have a very nice margarita on some beach beds that He helped me to set up and also gave me the info I needed it. I am sorry I forgot your name, but thank you for everything. Overall the location is really perfect, everything is clean, beds are comfortable, etc. If I go back to Holbox, I will only go back to Las Nubes.

Prices are a little bit high

location very isolated

service level low no flexibility to cancel 3rd night very expensive for low quality sea water got inside of the house

the view

nothing was working! the jacuzzi in the bedroom not working, leaking water.. then no hot water.. toilet old and stained… no hot water in the shower either and just little water coming out of it

Beautiful and super place to stay. A bit pricey at full price, but good value for money during low season. Fun to see the pelican Alf and tame raccoon Punto. Lovely staff that have a very friendly collegial way of behaving. Have been to Holbox many times and this time we thought we would splurge in some luxury. They did not disappoint.

Best location in Town Charming setting

The location was perfect for us. The beach and access to the beach are far superior to any of the other locations. The entire property is well manicured with beautiful Mexican style architecture to match.

we cannot say anything negative about the property.

The little cabins and rooms are gorgeous. Very nice quality rooms Location is remote, right at end of beach area, so away from all the noise. Lovely beach and sandbar in front. Beautiful blue water. Great beach club with nice snacks. Lots of space, but fills up fast with people on day passes. The restaurant has great food and the service is great, if a bit slow... Mexican style. Included breakfast was huge and delicious. We had a problem with our beach hut during our stay and the hotel found us a solution very quickly. Coffee provided in rooms is delicious!!

Being so close to the mangrove area, there were lots of bugs around sunset, but the hotel provides a citronella bug cream, which is great!

Very quite and cozy hotel. Far from the center, so perfect if you are looking for few quite days to rest from the city. a lot of plaices to sit on the territory.

wifi was disappearing all the time. TV does. it work without wifi. There are almost no vegetarian options in the restaurants (except few salads)

We felt very lucky to have picked Las Nubes on our arrival! We were immediately impressed with the staff’s professionalism and the attention to detail in the design and cleanliness of the hotel, but the most impressive is the location, right on the sandbar.

One thing that makes this hotel so special is that it is far from the crowds at town center, but we did end up taking taxis 2-4 times a day to go into town for dinner/activities (would have eaten dinner at hotel more, but no vegetarian main courses) The beach club is beautiful, but we we’re disappointed to not be able to find chairs by the beach the first 2 days because non-guests are able to use the beach club too! It was less of an issue on weekdays.

it is located in a privileged part of the island, everything is calm and beautiful. The hotel and beach club are nice.

the only thing that I disliked was that the tv never worked. Every night we got back and turned on the tv, it said that the signal was low.

Really nice location if you like it quiet and with beautiful sunset and beaches. A 20 min walk or a short taxi ride from the centre. The beach is really kids friendly.

We booked a room with garden view - unfortunately our room was hidden at the end of the hotel with no view at all. Beside that out stay was great. Way too loud music at their beach bar making it impossible to enjoy the nature.

The grounds of the property are very lush and private. The property itself is on one of the prettiest parts of the island. Thee adults only pool was only a few steps from our room. Close enough for convenience but never noisy or disruptive. The staff was super helpful and friendly.

The food could have been better, but there are plenty of other options on the island. That said, the breakfast that was included came with several options and was very filling.