Location and facility to entry, checking and checkout

The rooms don’t have air conditioning or fan, at the summer the room is too hot

location

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Very convenient location

Felt more like up-market student accommodation than a hotel

Everything!

Noting

Location is great, picking up the keys was very well organized since we arrived out of the reception work time. The room was spacious, warm, very clean with great appliances. We had coffee, tea and also drinks as present. Bed was also great. Staff was also great. Overall, we will come back. Danke.

At least one of the three heating radiators was actually working.

It's "Garni" hotel, so no staff, no help desk and reception, everything self-serving. You can off course always call them or communicate over the booking.com. They have asked me would I like breakfast, three times, but when I've asked them should I leave the key in a safe outside and how would they collect 5€ City tax, no answer. And in the morning, I couldn't find anyone from the staff so we left key where we found it (safe deposit box) and went our way. And half an hour later, when we were on other side of the town, they called me that I cannot just leave before talking to the staff??! And that I should come back to pay for taxes. And when I did come back, I had to wait for receptionist just to find that she doesn't speak a word of English!

Practical location, very clean, friendly stuff,

n/a

very friendly support when difficulties arose - keys were in the wrong box, but prompt telephone support and problem solving

extrem toilet smell from blocked pipes apparently in the room on arrival and day 2, repair on day 3