There are two sides to every story and here is our side.We had a very difficult time communicating with the owner about our stay. In her original listing she did not mention the requirement of having to pet sit her two cats. After accepting our booking (nearly 5 months in advance) she sent me a message asking if we would take care of her two cats for the week. We don’t have pets and thought it was an odd request, but agreed. The week prior to the rental we waited to receive the typical welcome information from the owner with somedetails about our upcoming stay. We received nothing from the owner. Finally, two days before the rental was to start, the owner responded with a curt, “What do you want to know?”I responded that we wanted to know about how to check-in and when and where to meet her. The day before the rental, after still not getting a response from the owner, I called and left messages with her listed phone number. These calls, texts and messages went unanswered all day, so we became worried. We also wanted to discuss our concerns about being responsible for her pets. We have two young children and were worried about them leaving the door open and the cats escaping (cats were not allowed outside). Upon talking to other pet owners we felt this was a lot of responsibility (especially since it was not in the original listing). Finally, at 9:30 PM, the night before our rental and after contacting VRBO support, the owner returned my call. It was clear from her tone that she didn’t want to host us. I explained our concerns about the cats and she said we were no longer welcome at her house but also refused to cancel our booking. However, after going through mediation with VRBO support (owner refused to participate), they agreed to put us up in a hotel and found us alternative lodging. After years of rentals from VRBO, hosting our own rental, this is our first negative experience.

There are two sides to every story and here is our side. We had a very difficult time communicating with the owner about our stay. In her original listing she did not mention the requirement of having to pet sit her two cats. After accepting our booking (nearly 5 months in advance) she sent me a message asking if we would take care of her two cats for the week. We don’t have pets and thought it was an odd request, but agreed. The week prior to the rental we waited to receive the typical welcome information from the owner with some details about our upcoming stay. We received nothing from the owner. Finally, two days before the rental was to start, the owner responded with a curt, “What do you want to know?” I responded that we wanted to know about how to check-in and when and where to meet her. The day before the rental, after still not getting a response from the owner, I called and left messages with her listed phone number. These calls, texts and messages went unanswered all day, so we became worried. We also wanted to discuss our concerns about being responsible for her pets. We have two young children and were worried about them leaving the door open and the cats escaping (cats were not allowed outside). Upon talking to other pet owners we felt this was a lot of responsibility (especially since it was not in the original listing). Finally, at 9:30 PM, the night before our rental and after contacting VRBO support, the owner returned my call. It was clear from her tone that she didn’t want to host us. I explained our concerns about the cats and she said we were no longer welcome at her house but also refused to cancel our booking. However, after going through mediation with VRBO support (owner refused to participate), they agreed to put us up in a hotel and found us alternative lodging. After years of rentals from VRBO, hosting our own rental, this is our first negative experience.

There are two sides to every story and here is our side. We had a very difficult time communicating with the owner about our stay. In her original listing she did not mention the requirement of having to pet sit her two cats. After accepting our booking (nearly 5 months in advance) she sent me a message asking if we would take care of her two cats for the week. We don’t have pets and thought it was an odd request, but agreed. The week prior to the rental we waited to receive the typical welcome information from the owner with some details about our upcoming stay. We received nothing from the owner. Finally, two days before the rental was to start, the owner responded with a curt, “What do you want to know?” I responded that we wanted to know about how to check-in and when and where to meet her. The day before the rental, after still not getting a response from the owner, I called and left messages with her listed phone number. These calls, texts and messages went unanswered all day, so we became worried. We also wanted to discuss our concerns about being responsible for her pets. We have two young children and were worried about them leaving the door open and the cats escaping (cats were not allowed outside). Upon talking to other pet owners we felt this was a lot of responsibility (especially since it was not in the original listing). Finally, at 9:30 PM, the night before our rental and after contacting VRBO support, the owner returned my call. It was clear from her tone that she didn’t want to host us. I explained our concerns about the cats and she said we were no longer welcome at her house but also refused to cancel our booking. However, after going through mediation with VRBO support (owner refused to participate), they agreed to put us up in a hotel and found us alternative lodging. After years of rentals from VRBO, hosting our own rental, this is our first negative experience.