location, beds comfortable, shower great

hot tub was not working

I loved how quiet and peaceful the place was. The fully equipped kitchen was much appreciated.

We kept trying the lockbox on the side wall with the code because the email said the code to the lockbox is ….when it really was a code for the door itself. It really was a fantastic place to stay and I would stay there again in a heartbeat.

Great location. Quick drive or shuttle to either Squaw or Alpine. Both Tahoe City and Truckee are a short drive offering nightlife/ restaurants.

There are probably only 10 parking spots for this building. First come first serve and fill up quickly after 5pm. A garage or designated spot is not part of the rental. We struggled to find parking for three of the six nights we stayed.

(1) Getting the door open took 3 hours... First, I was given a 6 digits code to open a LOCK BOX in order to retrieve the apartment key. The 6 digit-code did not open the LOCK BOX. Called their service line, after a long wait, finally talked to someone. She said there should be 4-digit code, not 6 digit code to open the lock box. So I got a new set of 4 digit code to open the lockbox. The lockbox was open immediately but there was NO KEY in it. Again, called service line, waited for a long time, and finally got a hold a very nice representative, Robin, who helped me finally found someone to come help us after Robin spent about 30 minutes at least. A local tech person, Bill, who came promptly and told us that there was no key in the box to begin with. The a set of 6 digit code was to open the door through touch screen keypad.... (no where mentioned about key pad throughout the entire communication and instructions). It took Bill a little effort to open the door because it turned out that the 6 digit code was not the entire answer to open the door. we had to press a LOGO first, then enter 6 digit, and then click on a symbol in order to open the door through touch key pad. It took us almost 3 hours to figure out how to get the apartment door opened, which was totally unacceptable, since we were waiting in the snow with a child, hungry, and cold. Thanks to Robin who helped us find the right person, Bill, to open the door. Thanks to Bill who came over in less than 10 minutes and got the door open. We truly appreciated the help from Robin and Bill. (2) Vacuuming the floor at 7:45am on the proper above us- We stayed at apartment #42. On our day 4 there, we were awaken by loud noise from the property above us. Someone was moving furniture around and vacuuming from 7:45 to almost 9am. It must be one of the cleaning crews. This was a rude and also broke the rule of quiet time. I was very disappointed again. I will not return.