Location, close to the Petra visitor centre, which you need it to visit the ancient city

We thought the location of the hotel was great, it was less than 10 minutes walk down to the visitor centre. Aswell as 10 minutes walk from where the Jett bus stops. There are cafes/ restaurants and supermarkets next to the hotel. Our room had doors that opened onto one of the pool areas (floor 3) which was nice. It was a lovely peaceful area to relax after a busy morning exploring petra.

The pool on the first floor looked quite dirty, so we decided not to use it. Not a problem as the pool on the 3rd floor was very clean and a lovely area, so we were able to use that.

- The proximity to the archeological site (less than 10 min walk) - Clean overall

- The hotel in general could use a little renovation (old furniture, bathtub with multiple repairs, bathroom flooded each time we take a shower, some damaged walls, old moquette, etc.) - The wifi didn’t work at all in the bedroom (in the lobby, yes). - The staff was not very welcoming and was slow. We had to wait 30 min to do the check-in (although we were within the timeframe, we were not in advance) because the person at the reception was at the end of his shift and was waiting for his colleague to arrive for the afternoon. He eventually did check us in, quite slowly, without apologising for the wait. - Overall, the premises/service doesn’t justify the price.

The proximity to the visitor center is great.. The buffet style breakfast and dinner was very good.

We had changed our reservation on booking.com from two rooms to one. We received the updated reservation via email, but the hotel crossed out both rooms. They did, however, give us a nice poolside room at the same price.

Breakfast, dinner was good with a varied selection. Staff were polite and helpful.

Room was clean, but the shower in the bathroom was not working, water was trickling from the tap and the shower, even after being fixed following my complaint. There was no soap, shampoo or lotion provided. The safe deposit box was not working and was not fixed despite requesting twice.

nice hotel, a bit old but well managed, clean and the staff is really kind. the Turkish bath is an experience to try. very well located to walk till the entrance of old Petra.

moquette in corridors and room

great location to Petra gates

beware unexplained credit card charges - we found two charges (AU$50) on our credit card statement after we left the hotel.

Good location near Petra and reasonable price for the hotel. The rooms were large and the facilities as expected for this type of hotel. The bar was a great addition and the drink prices reasonable.

Rooms and corridors need a bit of an update. Breakfast was OK but nothing great.