Excellent location and the facilities and staff were amazing!!!!

The pool was a little tight with limited area but made it work.

Architecture

Bathroom leaks

the hotel itself was pretty but that’s about it

as soon as we checked in, they didn’t advise us that the hotel didn’t have any water since the day before. Before knowing this information, we had added an extra day to the stay and they quickly charged us and took us to our room. Until we arrived inside our room, the man who took us advised us then that there wasn’t any water at all and that they were working on it. the manager wasn’t helpful at all, she kept insisting with attitude that they were working on it. She didn’t offer to give us a discount or anything not until I advised her that I was pregnant and can’t be leaving the hotel to cross the street just to use the bathroom. She was able to refund my money back and we waited 4 hours until we decided to leave the hotel to another one called Bastión, which by all means was the best decision ever! I ended up paying a lot more than what I expected due to their mishap but happy that we left to get our vacation started.

As a boutique luxury hotel , it was pretty. Enjoyed sitting on the roof top under the moon and fairy lights and surrounded by bouganvillea and other plants

The bathrooms were a bit dark especially for make up application. My colleagues room on second floor flooded after the rain

absolutely beautiful property, located at the start of getsemani, and easy to reach the old town what I love is about this hotel were all the small touches. When we arrived, we were given a wet towel that smelt nice to freshen up. We had some arrival cheese and charcuterie in our room. Every evening we were given a little snack. All of these things made the stay exceptional. The coffee that they served at breakfast was some of the best coffee that I have tasted in Columbia. and the bonus is that above the swimming pool there is a deck with an amazing view of the city where there is also a Jacuzzi. It seemed that not a lot of people knew about this. So whilst everybody in all of Cartagena are crowding rooftop bars to watch the sunset, we had a completely available terrace on our own with a Jacuzzi with an amazing view, overseeing the city. This is an absolute gem, and I highly recommend this hotel to anybody, without a shadow of a doubt.

facilities are amazing

we had to wait 2 hours before before the room was ready

Junior Suite was beautiful.

Our eight (8) day stay in March-2023, at the hotel, (Capellan de Getsemani), was amazing. We were there along with various other family members, who also stayed at the hotel, who were also very satisfied. All the staff in all the depts., were very polite, very well trained and very helpful. The floor manager was especially attentive in helping us with our special emergency needs. There were two employees, (in particular), at the front desk who went all out of their way to help us, while we were there. The bellboy at the front door was always present to help; the check-in, was fast, our special requests for the room modifications were immediately attended to, through the help of the check-in, front-desk clerk. On another occasion, another front-desk employee, was very helpful in making emergency calls for us and in helping us to make changes to our flight plans, that ensued. The included breakfast every morning was excellent. It included a fruit dish, other hot & cold breakfast items, etc. The attention by restaurant staff was also great. The maids came in promptly everyday to clean and disinfect the rooms and were very fast and efficient in, so doing. Other staff members within the hotel were also very polite and attentive. The roof-top pool and jacuzzi areas were acessible by elevator and stairs. The terrace offered a nice view of the modern "Playa Grande", high-rise building skyline, in the distance. We would highly recommend this hotel for its location; just within the Getsemani area, but yet within walking distance of the main cultural district in the region of the historic "Clock Tower" and other touristic sites. Satisfied Guest. Gregory Donawa

Nothing to complain about.