nothing

was not what was advertised

- money was stolen from my brothers wallet - Food we ordered for after the wedding party that we attended was taken out of the room during night service and we weren’t even offered a free coffee or new food in return. - sheets were dirty and had stains on when we arrived

Breakfast (brunch) was below average and extremely over-priced.

THE HOTEL WAS FULL OF HISTORY, BEAUTIFUL ART, FURNISHER IS ANTIQUE OVER 100 YEARS. THIS HOTEL IS A JEWEL AND ITS A MUST STAY... NEAR THE PLAZA AND NEAR GREAT PLACES TO EAT. LOVE IT , LOVE IT

The property was beautiful

I gifted the trip to my elderly parents. The entire bill was prepaid on my credit card. The front desk staff proceeded to charge the entire bill onto my dad’s credit card. After 5 days, they were unwilling or unable to issue a credit back onto his card. This is unacceptable!! I do not recommend staying here, despite the the fact that is a beautiful hotel. We travel all over the world and have never experienced anything like this. The credit should have been immediately issued. Bad business!!

lovely! perfect Location

colonial building and great service

The property itself was quite beautiful not that far from the center. Only stayed for a night since we didn’t want to travel to late from San Miguel de Allende to Guanajuato. Loved the boutique style hotel, with individualized spacious rooms, enjoyed the balcony and artisanal hand made soaps that they offer during our stay.

It would be nice if they took advantage of the space to place Live Music/DJ/Tailored Music Playlist on weekends and set up a small open bar with Signature Drinks and small shareable appetizers.

how beautiful it is

I loved everything

Location is perfect, on a quiet street of the city center. The terrace, service and the common areas, every space is decorated with the most beautiful taste

Breakfast was wonderful. Congrats to chef and to the service in general. Everything was fresh and extremely well prepared.

The shower in the bathroom was either very hot or cold, difficult to get right temperature. The water also flooded out below the shower curtain!

Staff

TV

You can’t beat the location on the most beautiful street, a jump to the park, a few blocks from town, yet quiet. The staff were gracious, accommodating, and communicative. I had a late check-in and they gave me a free upgrade! The patio restaurant is lovely. The chef imbues the good with his Oaxacan touch.

The hotel is very clean and presentable. The artwork is unique and beautiful. The staff is friendly and courteous.

We were charged for two breakfasts our first morning at the restaurant in the hotel. When we booked the room we were informed on the booking that breakfast was included and children are free. We discussed this with the front desk agent. She said she had to review the booking agreement. After reviewing it, she agreed to refund the charges but now that we are back in the U.S., we have yet to see the refund or any communication about the refund. If we are going to get charged for breakfast, please don't say on the booking that breakfast is included in the package purchased. Our bathroom was beautiful. The water pressure was excellent. We even used the jets with our bath. The only drawback was the slow draining water. Otherwise, we loved pretty much everything else.

The Hacienda El Santuario was a nice find. We wanted a place that was central, but not in the middle of the noisy activity and never-ending parties around the town's central square. It's on a beautiful quite street, just blocks away from all the action. The setting is stunning, with all the touches of a colonial gem. Room was very comfortable, although the A/C didn't seem to kick out quite enough cold in this 90 degree+ weather (not an issue most of the year). The staff was one of the best parts: extremely cheerful and helpful with great tips. Thanks!

beautiful hotel, great spacious rooms, great breakfast

a lot of stairs

Adorable!! staff was amazing. arrived much earlier than planned and they accommodated us. Daniel, at the front desk, was friendly, attentive, warm, and always made himself available for our needs…he really cared!

Such a cute hacienda!! It was perfect t! it felt so warm and welcoming.

this hotel boutique is PERFECTO in every way! The decor is so artistic and relaxing. The service is A1 plus! The bedding, shower, tv, are first class! There are so many fine touches like water provided in room, chocolate after cleaning, and late check out. The food is delicious and the restaurant staff is lovely!

I loved everything! I will stay here every time!