Shower drainage backed up

everything , beds comfy

nothing

None

Management

great value location across street from train station walking distance to restaurants

nothing

The hotel is quite nice and the location is perfect. They helped me a lot with the parking and Catello from the reception was very polite and helpful. We enjoyed a lot our stay in the city and the hotel.

Was made so welcome from the first minute. Everyone was so friendly and helpful. If we are back in Pompei we would definitely be staying at Hotel Palma.

Very clean and very kind staff at reception

The staff were exceptional and very accommodating.

Overall very good however on getting in the jacuzzi on the roof terrace it did become apparent that it is very unclean. Some newer towels would be good too; our ones, although clean, were pretty frayed and there were few noticeable stains.

Great location, 2 minute walk to the piazza, 10 minute walk to the ruins, plenty of very good restaurants and pizzerias all within a few minutes of the piazza. Room was lovely, plenty big enough for 2 adults and 2 children, mini bar (chargeable), great air-con, electric vertical shutters on window helped keep out all light and street noise at night (in our room it did anyway), room cleaned and serviced every day. Fixed key lockable room safety deposit box. Fabulous roof terrace, plenty of sun loungers, chairs and tables and a jacuzzi....cool temperature of the water was a blessing in August heat. Staff were lovely, yes often present however we found them attentive, helpful and there to service and in no way felt uncomfortable. If you have a car, you can be lucky and park right outside, 3 or 4 spaces ourside front entrance and there's also street space owned by the hotel you can park on at the side entrance, typically have to time it well though. Just under an hour to Sorrento, an hour to Amalfi, 45 mins to Ravello...lovely day trips out. 25 mins to Naples Airport.

Although we were lucky enough to park outside each day (3 days), more spaces would be better, or cheaper garage parking (€30 a day). Just a pot of coffee in the morning...would have preferred option of cappuccino or espresso. Would stay again, would not book breakfast though, enough decent and cheap places nearby to go out and get coffee and breakfast.

Lovely hotel, very friendly and helpful staff, very near Pompei ruins, you can walk to them.

location superb, cleanliness spot on, staff very helpful

nothing !

Beautiful view from balcony. Must see at sunset!!!

Everything, had a fantastic stay , excellent service, great location, everyone did s great job

n/a

the location was great. the staff was also great, except for that they were a bit pushy in selling you activities.

this did not feel like a 4 star hotel at all. it’s dated and in need of an upgrade. the bed was uncomfortable and the bathroom had used toiletries that were never changed in the 3 days we stayed there. thank god we brought our own toiletries. the balcony was very dusty and with allergies I was barely able to sit and enjoy it

Loved our stay. Location was ideal for exploring Pompeii. Staff were exceptionally friendly and the young lady looking after breakfast was a credit to the hotel - friendly, professional and provided excellent service and amazing latte's! Nice selection for breakfast too. Room was very clean and well kept. Reception staff were very helpful as well.

Literally the only slight negative I can say is the pillows were very flat but I totally understand that could just be my personal preference because overall the bed itself was really comfortable

The staff were friendly

The photographs show this hotel in a much better light than it actually is, It is in dire need of maintenance and upgrade, the hot tub was not working, the water pressure was awful, the quality of food was not up to standard for the cost of the room

The best thing about this hotel is its location, you can walk everywhere from there. There are great restaurants and shopping streets very close, also it’s so close to the beautiful cathedral. Their beds are very comfortable, this is something I got to mention since we have stayed at very beautiful places with very uncomfortable beds. Palma hotel has a different type of breakfast, full of pastries, but hey! While in vacation, enjoy those carbs!!!! Catello helped us with finding the ride to the airport and other little details that made our stay one to remember.