The location, breakfast and garden were amazing.

The service was not great. For the price we paid and the type of hotel, I expected much better service. For example, I was in the middle of getting ready, asked for an iron and was instructed to come down to reception to get it myself. Also, every time I wanted to order a coffee or something from the bar, I had to wait and look for people that work there. Also, we originally stayed in a deluxe room which was nice but really dark, then we extended our stay and were moved to a room that was outside of the main hotel building. The "room" is clearly part of a 2 bedroom apartment because to get to the room we had to walk through a living room that had someone's personal belongings all over the place. We tried to address this with the staff, but all they said is that the guest staying in the other room (that also has access to the same living room) refused to remove their things. This room we were given was only separated by a sliding door so there was no sound proofing so we could hear the other guests as if they were in the same room as us.

Durante il soggiorno abbiamo avuto la possibilità di provare i prodotti locali sia per la colazione sia per i prodotti da bagno e profumazione. Il personale è sempre stato molto gentile e accogliente

Everything Staff food location

Nothing

The staff were amazing, so welcoming. The hotel was in a great location. No complaints!

Not enough time in our holiday to stay two nights! We only stayed for one! Wish we could have stayed longer.

The service especially around the garden bar was perfect. The location generally but also the proximity to the village.

Air conditioning way short of standard. Wasps at the pool steps stopping people entering the pool

We discovered this hotel by accident and at the last minute about 7 years ago. When we decided to go back to visit Italy, this was number one on our list. It is romantic, historical with a beautiful large garden ideal for having a glass of wine before or after dinner. We made use of the spa and had a wonderful couples massage as well has having dinner and complimentary breakfast in their restaurant. It is a relaxing, get away from it all, kind of hotel in the middle of a classic Tuscan medieval village on a hill top. Walking around the village transports you into another time. It will always be on our list of places to visit and stay when we next come to Italy. I highly recommend this hotel to anyone passing through Tuscany! The staff are wonderful as well - helpful, vibrant, knowledgeable and enthusiastic!

The only thing I wish, is that the rooms were air conditioned. The first time we went was in the Spring so it was not necessary. This time it was late June and air conditioning would have been nice. but in the grand scheme of things, it was minor.

Beautiful gardens and a fun, spacious room. really friendly staff and amazing location.

AC in room didn’t work. Very limited toiletries in bathroom given amount spending on room (eg no conditioner, body wash and shampoo in one)

historic building in the heart of a small historic town. Staff were friendly.

We were left a bit disappointed and, relative to the other places we stayed (€130-180), Capitano was not good value for money. The room was good rather than stellar. There was no view from window, no coffee, milk or creamer in the room, and only 3 teabags provided. The hotel bar did not open until 11am, which meant getting a coffee in the morning in the room wasn’t possible. Breakfast is severed in another building, a 5 min walk away, which is fine but not as relaxed as if it had been nearer the room. Breakfast itself was fairly cramped and felt rushed rather than relaxing. Due to the village being mainly traffic free, you will need to park the car a 5 min walk away in the main car park. Each of these things might be minor in isolation but as a collective they do not justify the price tag. Unless you are absolutely wedded to staying at the heart of this village, you can get really beautiful places to stay in Tuscany for a third to half the cost. Personally, we would not stay at Capitano again but would happily stay at the other two places - one was an agrotourism and the other was a whole apartment. with kitchen and lounge, with lovely views of the Tuscan countryside.