Good breakfast and position of the hotel in the center . Staff very kind and has tried to help us in all our requests (restaurant booking) . Very nice dehor in the cottage sides and in the breakfast terrace .

We travel for work in the area and we often stop at hotels resorts and SPA in the area. The room was in the main building and we found it not at the level of other hotels in Chamonix for same price point we have been before . More than 300 € for a standard room with view on the street (in higher floors it was almost at street level with people passing by which could look into the room and car lights at night were quite disturbing too) , so we had to keep curtain closed for privacy). At 100 m from building there is the railway passage with trains going back and forth with related noise and vibrations (noise only at 3rd floor, noise and vibration at 1st floor). What we found particularly irritating was that on the website it was not clear the type of room for the price because there are a lot of pics of rooms with wood etc.. in cottage style , while the actual room (at 368E breakfast excluded) was a modern room, not so big and I am not sure there are pics of that type of room in the pics on website, so we did not expect to be given a completely different type of room respect the majority of pics in the descriprion) . Concerning the SPA , it can't be accessed from inside the building but it is a separate building and even if ther is the change room ,it is not very practical when you finish because you have to go back to main building passing from outside with wet hair . The water of the big swimming pool going from inside to outside was a bit cold so not ideally to go out in winter or with colder weather (we have been in pools like this in Courmayeur at same price and both the water temperature and the ambient temperature in pool was higher enough to bathe outside with snow coming down). The Jacuzi is small and overly clorathed , leaving very dry skin and an unpleasant smell on skin. Again this complaints are most due to the comparison to other similar resorts with same services on same area with same price point .Maybe were not lucky with this travel.

- very helpful staff - shuttle to ski lift - great pool

- Hotel was too warm

Very stylish and comfortable. Short walk into town for shops and restaurants. Access to ski slopes by hotel minibus. V close to ski hire shop. Delivery of skis and boots direct to and from hotel to save all that carrying. excellent arrangement.

No complaints

Location, atmosphere, kindness and courteousness of staff, food, drinks, views, and so much more

very nice rooms. polite staff. facilities could get improved. gym room too basic, swimming pool not that worm, breakfast at la ferment not paying enough attention to detail for eg vacuuming while people eating. Also the second time we are at the restaurant carrier the waiting was really long. the starters and the main courses came almost after 1 h.

very nice staff, location and atmosphere

Very romantic. Our room was very nice, elegant and tastefully decorated, very friendly staff, perfect location, surrounded by cosy wooden houses.

The Michelin restaurant didn't meet our expectations, disappointed about the neutral flavours, the chef should cook more inspirational dishes.

la ferme rooms, heated pool, spacious, amazing tentative staff, privacy, quiet, beautiful views

n/a

beautiful hotel, fabulous spa and pool, excellent cuisine Most staff are really kind and friendly, especially the breakfast and restaurant teams (both restaurants), the transfer/chauffeur team and the spa staff. All are wonderful.

1. Breakfast is v poor.. €25 for a rather simple offer: pre-cooked scrambled eggs and bacon on order and further €7 (!!) sur-charge for poached and fried eggs. Covid creates a need to simplify and minimise people contact at a buffet, but this charging extras for a fried egg is frankly not on. 2. The reception team can come across as rather distant, superior and a bit ‘moody’. The kind of situation where as a guest it feels like you have to work hard to ‘warm them up’ and then things move along well. On one occasion had to complain directly for the negative reaction and attitude towards a perfectly legitimate enquiry to change an appointment. 3. lovely room in the main hotel, however bad smell of drains during the nights. Technical team did try to fix it and we were offered to change rooms for the last night, but by that stage too much hassle to move.

great hotel, although the main building was being refurbished.

location

it is not comfortable train sound was scary staff were nice but problem is language specially at night you need to take care of your self no room service available during my stay and a bit scary

location and the view. The staff helped us for our transportation

They charged us others bills and when I checked they corrected it.

This was the best choice after "roughing it" from hut to hut on the Tour du Mont Blanc. It's beautiful, clean, the beds are SO comfy, and I practically lived in the hot tub. I didn't try the dinner, but breakfast in bed was DIVINE.

Beautiful rooms, location. Dinner at the Michelin restaurant was beyond amazing. Food, service, ambience.