Welcoming ryokan with friendly & helpful staff in a beautiful onsen town

This was my second stay at Tokiwa Bekkan and just as amazing as first time! The room is so peaceful and serene, the staff friendly, and the location and amenities are perfect. The evening and morning lounge is such a nice bonus! I love Kinosaki Onsen and this ryokan is perfect- close to the three nicest onsen (in my opinion) friendly staff and so comfortable. I wish to come back again!

Nothing. It is such a perfect place.

The staff were wonderful and accomodating my limited Japanese to communicate, helpful in giving restaurant recommendations and attempting to help me make reservations for a place that turned out to be closed the evening of.

Location was slightly further out from core of town.

What an amazing ryokan. It was totally a surprise. It was so so luxurious for the price we paid. Getting such a large ryokan in Japan for your holiday is a luxury. The staff is so nice and helps you with smallest of things. I was so worried about my shoe getting wet in rain, they actually dried it and kept it warm before i left next day. Where else would you find such top notch service. This is the best hotel I stayed in Japan and would recommend everyone to stay here once in their lifetime. We even had a balcony kind of space with a garden view. Cant really get over that. The whole town is so well coordinated. It was really heaven on earth.

Absolutely nothing

The location was very peaceful, and the property itself was gorgeous and within easy walking distance of most of the onsens! I loved the dinner and breakfast spreads. I enjoyed strolling around in a yukata and sleeping in a futon (I often nap on the floor, so futons are right up my alley). And the staff was so kind and understanding when I arrived for check-in (and dinner, technically) a bit late!!

The only thing that was slightly uncomfortable was the amount of food at dinner; it was simply a bit too much for me. However, that was purely the limit of my body, and could easily be the perfect portion size for someone else!

The staff were extremely welcoming and friendly. The service was excellent. The rooms were very spacious and comfortable. The property also has its own Onsen which we thoroughly enjoyed. Included in the stay, the property provides a pass to use at all the Onsens in town. 10/10 would recommend to stay here!!!

My stay was simply amazing and a beautiful experience. In-house Onsen at your disposal until midnight. Beautiful garden, Rooms are big (in general and especially for Japan) Japanese Dinner (served in my Room) was well put together and delicious. Communication advanced to my arrival (booking of the dinner) via Booking.com platform quick and in English. The staff is extremely polite and attentive. They provided a transfer to the train station on my day of the departure, altough walkable.