We got a room upgrade because we booked with booking.com

We did not get WiFi as we expected it.

Good location. Next to a nice park and close to the city center.

The price of the room. It’s a simple hotel and nice, but not worth the price I paid.

Short walk to downtown.

The restaurant closed at 5pm. A heated pool was advertised but it was VERY cold.

Great location, lots of nature and nice common areas

It needs much maintainable, much noise at night due to some karaoke or live entertainment bar nearby, very limited restaurant hours, the temazcal and steam is no longer there although it appears on the website

I like the grounds and the People attending us were nice and amiable.

Our room lack of hot water for the shower and we had to ask more than once to see what was going on. The room had some issues too, some of the furnishing were old and with some damage.

location

the Wifi did not work in the room. there was no water bottles on the first night of our stay

The staff was nice

The room was really dark, and warm, no AC or fan. The pool is too close to the rooms, so we weren't able to open the window, because everyone at the pool were looking at the room, and also they had their own speakers with music that we didn't like. The hotel is too old.

The Location is great, the pool is decent, and even if the rooms are not luxurious, they are clean and comfortable.

Pool was cold, and there are not much options on the restaurant, the waiters almost never go to the pool area so you won't be able to order from there.

The rooms were clean but the best part was the staff and food at the restaurant.

I didn’t like that there was construction going on. The first day there was a mess everywhere which made it very dangerous to walk around. They did clean it up a little after.

The hotel is nice and beautiful

The heaters wasn't working so I didn't have warm water to take a shower

Breakfast is so expensive and I dont like.

the water in the shower was cold and the sink did not work. There were several failures, mainly there was never wifi.

The pool was amazing, perfect temperature. The room comfortable. Afterwards the rest of the staff was amazing, specially the maintenance and cleaning, much more helpful. It was a very cold day and we didn't feel it, the floors were warm and the place well insolated (an odd thing in Mexico). There is a small park next to it in whose trees lots of white cranes had nests and they were gorgeous to admire from the pool and the balcony.

My biggest disappointment was because the property was promoted as a hotel with thermal waters and it was a lie, staff didn't even know. The thermal waters have been deviated by a paper mill and all "balnearios" are a considerable distance away. The morning lady working at reception was absolutely inadequate, untrained and almost rude. Steam room was tiny, full of bugs (everything else was sparkling clean.

Lush and green

Bad internet connection Cold showers

Location, pool

Bad Wifi, noisy

The swimming pool was warm. The breakfast was amazing. The hotel is situated perfectly for wandering into the beautiful town.