Brilliant location on the beach, discreet and exceptional service. Great dining experience, food was superb.

- Nice birthday present prepared for us by the staff as a surprise - The lush gardens are spectacular - Staff is overall friendly and helpful, walking the extra mile when asked for help (this is truly distinctive)

- The taps in our bathroom would come off as you used them... - No constant service by the pool (had to chase the staff) - There was no shower gel in the room - just bars of soap, which seemed strange for such a highly rated hotel - There is a mosquito problem (as it's wet season) and the guidebook in the room stated there should be insect repellent in the room, but there wasn't any. When we asked for it, we received it. - Mini-bar was empty and there was no tea/coffee in the room. We understand Covid measures, but we stayed in another hotel on the island too, and all facilities were offered there. - Breakfast was overpriced, overall OK and the existing options were tasty, but we would have expected more options - there were no fresh vegetables, for example, or cheeses.

One thing that was somewhat disappointing was the breakfast. Whilst it was fine the selection was not unto the standard of other recent hotels. For example no fresh pastries, cold meats or cheese or other luxuries one can expect

breakfasts

Gardens

Not enough signage. Car park was a little dark

Breakfast was OK but a bit limited by the end of 2 weeks. A fresh fruit bowl, some salad options and more variety has been had elsewhere. Evening meals are fine: Hotel cooking. Not hugely bajan. Bbds prices abound. Last day had a (good) burger and beer for lunch -£30. Rooms are good, not huge and those at rear of property do suffer with some road noise in mornings. Lovely gardens.

Management responses to requests were slow and inefficient. Get the sense that this is a faithful, older, and happy clientelle, so staff are a bit tired and lacking enthusiasm in some quarters. Nigel knows everything, but nobody else does, it seems. It took talking to 4 different staff 2 of whom were designated ‘duty managers’ to sort a room problem, over 4 days. That really won’t do at this level. Main concern is the beach. There is heavy boat traffic across the designated swimming zone. I was nearly killed in a close collision with a speedboat rushing out and not looking at the end of one day. Response was lacklustre. I never received a proper apology despite repeated strong representations and was not convinced they learnt anything from this incident. I strongly suggested a reconfiguring of lanes etc. But this hotel has no incentive to change things. This is an accident waiting to happen and in a family oriented hotel with young children very concerning. I would not stay here again.

good breakfast, lots of variety; king (?) bed had a "large lump" running down the middle - not comfortable sleeping close to each other. Excellent service and very friendly staff.

Clarification on whether our breakfast was included or not.

landscaping and rooms

nothing

The location is fantastic - beach, reef, sea The staff were helpful, friendly and made the holiday a delight

The Bajun buffet and barbecue evenings were a bit disappointing! A bit dull to avoid upsetting the English... They could have done with a bit more Caribbean zest!