I had the room booked at Fairfield Inn in Shawnee KS. Upon arrival, was given room key, didn't work, then was gold they are booked up that I need to go next door to Comfort Suites. I did, room wasn't nearly as nice, just not as clean, but acceptable. Then couldn't use the treadmill, so asked if I could use it at Fairfield, front desk said yes, but of course my key didn't work, so they had to let me in. Then upon check out at the front desk at Comfort Suites to try and get my receipt it took about 15 minutes because I didn't show there so I had to go back over to Fairfield Inn to get my receipt. Not a big hassle, but frustrating after a long day of travel.

Easy access and close to many restaurants

Breakfast was closed without warning or explanation. Was the main reason we stayed because of having to be out early each morning.

Staff was very friendly

The bathroom floor wasn't cleaned and they don't clean on the weekend

Was able to secure a room

I paid booking and then they made us pay again. I am contesting the money that Booking took. They never transferred the money to the hotel. It is being contested. But checking in was hard too. They could not even find my booking.

The appearance and cleanliness and even the fresh smell. The suit was nice but small. I wish there was a way to divide the room.

Our room did not have hot water. We reported an still didnt have hot water until we checked out. Next the mattress to the let out bed was extremely worn with no comfort. Hotel front desk worker said she would bring blankets to help make bed more comfortable but she never showed.

It was okay. Rooms were decent

The doors on our room didn't lock correctly. AC and heater didn't work to good. Soaps in shower were not filled. (Had to get out and buy some) usually all Fairfeilds I have been to have those. Soap scum on walls. I chose this Fairfeild thinking it'd be similar to all the others I've stayed in. Was told the pool is open from 10am to 10pm. (Another reason I chose the Fairfield for kids to swim) went down around 7pm n was locked out of the pool. Asked if we could get in, n was told it's closed, no reason as to why. Disappointing. Breakfast was a joke. Eggs were gray. No milk for the cereal. No toast but they had jellies. They had bagels but no PB or cream cheese for those, coffees were empty. The worst Fairfeild I've been to in all honesty.

The location was perfect for us! The bed was very comfortable (wonderful sleep!!) and the room was a comfortable size. The breakfast was good, with a nice variety. Unfortunately, there were no plates and we had to use bowls (a staff member told us they didn't deliver supplies until Monday).

While the room was very nice overall, we didn't have hot water in the sink. When I told the staff, they said they would check into it. Not the worst problem, except when washing my face with cold water before bed. The shower controls were odd and difficult to figure out (others in our group commented on that). Once we figured it out, the shower was nice, though. The couch was SO uncomfortable. I realize it's a pull out bed, but not very comfy to sit on. One of our group saw a cockroach in their room and when they told the staff, the response was that they would make note of it.

Good quality, excellent hot coffee. Would have loved more fresh fruit options and maybe boiled or scrambled eggs, toast -- but understand that covid restrictions may be in place.

lack of fresh fruit