the facilities and activities

bed was uncomfortable, fridge was leaking, usb points didn’t work in room, tv was outdated, not enough room for eating in the room

good place

location and minimal impact on landscape

the toilet didn’t work very well and bathroom smelt

The island is beautiful

They charged me twice and do not answer my emails and phone calls.

The rooms were beautiful, with exceptional views. We stayed in one of the cheaper rooms, but still felt like 5-star guests.

Honestly, I can't fault it: we only had one minor issue with payment, but the accommodation had already actioned the issue before I could raise it with them. Amazing service.

2 swimming pools. One was largely used by families with young children leaving the other free for adults. Resort is well run with fantastic staff

Disappointed that one of the restaurants that is featured on their promotions was closed

Helpful manager. Great facilities.

Food was very average. Booked a disabled room but there wasn't one so every day had a huge walk around to get access.

Location was great, staff were friendly, and while we only had the breakfast buffet once because it cost extra it was very nice and plentiful.

Unfortunately the spa villas are tired with very dated decor, stained and worn carpet. The images on the website are misleading and describe villas as having views onto bushland; however the first villa we were assigned looked out to the resort laundry and did not have the right bed configuration. The spa villa we were later assigned was pleasantly situated but neighbour noise could be heard clearly and was disturbing. The villa kitchen lacked essentials like chopping board. The furniture was old. Ants ran along the internal ceiling beams. All resort food, drink and tours were charged as expensive extras. Bad weather meant the tour we’d booked was canceled.

As per answer to previous question, the staff were outstanding.

The only issue we had was the people in the upstairs room seemed to be 'stomping' around a lot. The noise was frequent and ran late into the night. We were going to contact reception, but they checked out on the day we decided to put in our feedback.

location

very expensive ,not all restaurants were open

the relaxing atmosphere, location was easy, staff were friendly

The location was amazing, so stunningly beautiful. They have 2 pools and have the potential to make it great by having an adult or quiet pool but they don’t so if you don’t have young kids be prepared for lots of screaming running and bombing in both pools 🤦🏽‍♀️

The breakfast was really overpriced for what you got they didn’t even have hash browns. The woman that stood at the entry to breakfast was particularly unpleasant Belinda we didn’t have one nice interaction with her our entire week at this “resort” Have hot food & hash brown’s pleasant cheerful staff a better system to get into breakfast and order coffee’s from the barista. You had to stand in the big long line of breakfast people to order coffee 🤦🏽‍♀️

The room and pool were great

The food and drink prices whilst understandable being an island and being a resort, were not reflected in the quality. Hospitality staff were lacking in expertise and training.

Excellent activities, a wonderful location and a well organised resort. Concierge was very helpful and arranged 4WD hire which was fantastic fun. Sand and Wood restaurant was exceptional for dinner.

Hotel room could really use a toaster and microwave. Bed was a little tired but it was generally pretty peaceful.

Good Amenities and very well looked after.

Food was a little expensive.

Friendly and helpful staff Comfortable bed and room was spacious

Not all restaurants and bars available as closed to staff shortage Restaurants and bars that were open required more staff due to who busy it got at dinner time

Food, pool, grounds and amenities were great.

Rooms and bathrooms are dated, uncomfortable and damaged. Service was poor and staff unhelpful.

Breakfast good Staff good

Except for the bed King Room was no better than a cheap Motel Cheaply and sparsely furnished Over priced and over rated