La réception super service

staff excellent , great location, breakfast terrific

Location.

COLD SHOWERS!! i switched on the timer but no hot water. Unfriendly and unhelpful staff.

location is excellent

Really great Shabbat dinner! So many different varieties of food. Breakfast with plenty variations of eggs, Salads and sweet bakery. We really enjoyed the stay. the room is functional - everything you need and a little private Terrace.

The meals were delicious, fresh and local. The ethos of the community very much deserves the highest praise. Quiet rural location is perfect for a relaxing but you really need a car in order to explore outside the community. Lovely swimming pool - not open on Tuesday. Everyone we met was really friendly, open and helpful.

Rooms are in need of modernisation and upgrading, and this maybe in progress as we saw some building work. Currently very basic. Difficult to access without a car.

I liked the stuff at the beginning. However, the only person that treated us respectfully was Rivki. The manager Raba has some unpredictable mood changes

The room was dirty. They pilled off the mold from the walls, leaving naked, unpainted walls and without doing any treatment for the mold which could be dangerous for the health. Every day we had to chase after them to receive the fresh towels. No one cleaned the room. The bed was very small, not a standard size, the matresses were not in accordance with any aceptable standard in Israel. On the top of that, this place is full of wasps including the pool area. On the top of that, we arrived to the construction area, that was full of the construction materials. There was a lot of garbidge around wich they even did not think to clean. This place maybe suitable for a one night stay, but if you have a family vacation, this is not a good choice. We did not find any suitable place to go with our daughter in Neve Shalom.

Wonderful surroundings of the village and landscape. Hotel itself also situated in beautiful and green setting with serene atmosphere. Very warm and friendly young receptionist, also the lobby was newly renovated and pleasant. Kitchen staff was very helpful and nice and the food was great.

There was a rat in my room, that literally jumped at me in the bathroom at night. A frightening experience! The young man, who was on night standby came right after I called and was very nice and helpful. Unfortunately the rat didn't run outside, but under the bed, so I had to switch rooms. Because of all of that, I lost quite a bit of sleep. Those things can happen, but I just expected some kind of reimbursement from the informed hotel managment, like a reduced price or a voucher for next time or anything really. If a rat in your room doesn't call for compensation, what will?