Good location, nice grounds

Not being able to get a taxi to the location

very friendly staff, great breakfast menu in Restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of hot water, close to many restaurants, close to 2 shopping malls and large grocery store. large grass fenced dog park across the Hwy ftom a public beach access .

the lamp shade in our room had seen much better days and the white sheer curtains needed washing

Great location! We took our dog so we also enjoyed the flexibility of having a big dog at the hotel. Pool was refreshing and breakfast was great! The staff was extremely polite and helpful! We would definitely go back.

No Elevator No shampoo/conditioner Hotel only provided bath towels not wash cloth & hand towel.

it was pet friendly

the bathrooms need updating

great pool and well taken care of property

huge cockroach in the bathroom upon arrival

The pool area was the best part. Room was spacious, TV was small.

Toilet stopped working, got it fixed. A/C stopped working, did NOT get fixed. No fridge, no ice, no elevator, had to drag luggague up stairs.

The pool was nice

Worst customer service ever encountered. I booked a room with two beds for my family of four. Upon arrival, we were shown to a room that had one bed and two narrow, concrete benches as the "second bed" that the kids were supposed to sleep on (no sheets or blankets). After a lot of discussion and three room moves hauling out suitcases up and down three flights of stairs, we finally got the room I had reserved - with two beds. The discussions didn't stop there, however. I had also booked the room with a "fantastic breakfast" included. When we went for breakfast in the small cafe, we were first told, that there were no breakfasts included, then that we would only get two breakfasts, and finally, after lots of discussion, we were able to get breakfast for all four, but only a tiny selection of what was on the menu (eggs or fruit), and only half of the order - the yogurt and granola indicated on the menu with the fruit order was not included in the pre-paid breakfast option. Seriously, how expensive is a bowl of granola. We ended up having to purchase another breakfast, because just fruit wasn't very filling. Also, coffee refils aren't included in the pre-paid breakfast option. Way to deter customers from coming back. The location of the hotel is also terrible and there are no restaurants around, save for a "food court". The restaurant in the hotel closes at 2pm.

Location Staff Pool

Shower head Beds kind of hard

Habitaciones amplias

Falta un bar

We booked 4 nights and were ready to check out after 1. The ajoining room next to ours was so loud, we started whispering. It sounded like everybody in the hall was in our room...horrible. for $84 in mexico, not worth it. Been coming here for years. You can do better! We upgraded to a $110 suite and got more than we expected. About 900 sq ft. Super comfy bed and quiet. Spend a little more and you will enjoy it if you dont need a really clean, modern condo type place. Floor is dirty, fawcett spins around, usual mexico stuff. About a block to the beach. Food court is right outside the gate and big grocery store and mall are a 10 minute walk.

Its the 1st of march and the pool is just barely warm enough. Beautiful and perfect, but cold. Dislikes...as above, our standard room was horrible. Suite is great. Dont bother with prepaying for breakfast. 3 silver dollar size pieces of bread, juice,coffee and a pretty, but tiny, fruit plate. We pre paid $12 per day and blew off the breakfast for the last 2 days and cooked our own. Not worth it!! It took an hour and a half the second day. They have 3 people working 10 tables! They try to be classy and go very slowly...takes forever

I love that is pet friendly and the room size the first time I stayed

The price increased in a month, and I got a smaller room. I stayed Dec 4 and jan 29 Smaller room for a bigger price

Great room and amenities. Very quiet property, nice pool and lounge area.

pet friendly- large, lush green grassy area for my dog to relieve herself. she loved it.

couldn’t bring my dog to the pool area

Beautiful pool, nice location, very friendly and accommodating staff

Always enjoy staying at Puerto de Luna. It's in the mid hotel zone so easily to access downtown and also the other parts north of town.

Since most of the rooms are suites, there are doors are joining the two parts, The largest suite and the one bedroom. The problem is the insulation in the door is very very poor and you can hear all the noise from the next room. Little additional insulation would really help

location and staff was really friendly

needs plenty of updates bedding, bathroom, couches etc… no phone in room, poor lighting, one of our toilets was clogged and towels were a bit dirty. it has a lot of potential to be better.