Service was really friendly though struggling with german language. Pool is nice. Food was good and honest. Close to glacier bus stop but still a quiet place.

Why did it go from good to fair? I was in the old part of the hotel and I was not able to get really warm water in the shower (whereas in the washbasin warm water was available). First time I thought I did something wrong and as I came back from the sauna was heated anyhow so did not follow up with the reception. Last day I figured out that there is a problem with the mixing tap which was kind of broken. Things like that can happen, no problem so far. When checking out the gentleman at the desk apologized as well and said he felt sorry that he cannot do anything for me (as I was leaving). So I proposed he could review my restaurant bill and remove some of the drinks I had during the week. He simply ignored that and printed our the bill without further comment. I was not expecting a massive reduction, just a sign of good will. And I am not the kind of person that insists - perhaps a mistake. It might have been a language problem but in places where you cannot avoid customer interaction one should be competent in German. Points out that hospitality is largely challenged to get qualified personnel and needs to live with what they have. Still as a guest I would hope and wish for better.

Amazing breakfast and dinner. Nice spa.

double bed mattraces were too soft.....

Great service, friendly and kind staff, delicious food (never same, Fridays desert in form of buffet, other day soup buffet, Saturdays tirol buffet and one other day there was an Italian buffet), 30 seconds from a bus station, Stubaital super card included, in a silent smaller city next to Neustift

Equipment (furniture) is a but old, I had a double bed room, one matress was really soft, probably too old, i would recommend to buy a new one

Food was excellent and the Personal where very polite.

Good location for ski ! Just 1/2 hr drive to Stubai Glacier... Staffs are nice. A basement garage for convenient luggage transfer and safer parking.