The entire resort was a "10," as I expected it to be since it's the Ritz Carlton! I asked for an upgrade, and they happily upgraded me for almost double my initial reservation. I found the business side of the vacation frustrating and a little shady. I was promised select upgrades for being on the concierge floor, which I only got because I complained bitterly. I was asked if I wanted the same seating every day, but on multiple occasions, my seating was given away to someone else. I was told I had select seating at the pool, and the seating was the worst seat on the beach. Lastly, I was told my resort fees were not going to be charged to me since I paid for this big upgrade, but I was charged about $101 additional each day. I had to get management involved to compromise and split the difference between them.

The communication between the promises made and the execution of these promises from the team on the ground was terrible. They did something I really hated. They all blamed each other for the miscommunication. In the end, the concierge manager, Reena, saved the day and made things right.

Everything

Fitness center a bit small

The facilites were clean, not crowded,and provided a wonderful beach.

I found that the service both at the beach and from the housekeeping staff was under par. Everyone was polite and friendly however the wait staff at the beach would disappear for long blocks of time, forget your order or never come back with your order. Would forget towels when setting up chairs in the morning. Housekeeping missed one day, and provided inconsistent turndown service. It's Not that it was bad its just not Ritz Carlton level service. Food is grossly overpriced in both restaurants.

Attentive staff, clean rooms, nice amenities like beach equipment, sunscreen, towel service etc.

The property was very clean and the amenities were very nice.

Alcohol was way overpriced

The staff was amazing. The property was incredibly clean and the beach was gorgeous. Overall, this property is top notch.

There is nothing not to like. This property gives you everything.

I loved everything

Couldn’t stay longer

Loved service, food, beach, property, casino. all lovely. we had our own car and the front of the hotel receiving staff were AMAZING with valeting and pulling up our car!! The whole concierge staff and front desk crew also amazing. As were the resutaurant personnel, the poolside cabana attendants, and the boutique staff and the coffee shop folks. All lovely and top notch.

they put us in a side room despite all my reward points where we could see the day boat excursion workers were urinating in the bushes at the end of the day before driving home. we escalated and they moved us to the center ocean view corner room across the hall immediately but the AC wasn't as strong as the first room and really should have upgraded us for our trouble.

This place was EVERYTHING!!!! From the staff to the food.

There was nothing not to like

The beaches and the water sports

Beach staff could be a little more attentive, often had to go to the bar to get my own cocktails

poor communication between staff , gave me bimini chair for free as they messed up my reservation and than tried to charge me for 230.00 for chairs and embarrassed me

some staff members

Company convention came in and ruined the experience- would never go back because of that

The property was very clean and great view from our room. Staff were outstanding. Food was very good

The rooms were very nice but a little below the Ritz standard. more like a nice Marriott. The Cabana service was nice but we thought the loungers needed to be much more luxurious for the price.

nothing it’s a motel

rooms are very old and dirty

service was incredible

clean

The service was extraordinary; the staff always greets you with a hello and a smile - and always asks if there's anything else they could do. The smaller number of rooms (as compared to the other hotels) made it easier to relax and enjoy the pool and beach.

just beautiful. Short walk to pools and beachfront. plenty of shade available to retreat from the sun. enjoyed our Cabana and service was exceptional.

no complaints at all. Only suggestion would be the addition of a complimentary coffee service in lobby…… especially when you have an island power loss.

The property was clean and staff were friendly

outdated, not up to Ritz standards, beach was sand and sharp shells not comfortable to walk in. Food was ok but not great

The restaurants were good

Patio bar food was not as expected