Beautiful location in the village of Katschberg - handy proximity for the Adventweg in December. incredible kid’s facilities - very welcoming atmosphere for kids. Lovely large room. Food plentiful and tasty. Loved having our own dedicated table for dinner and breakfast.

The pillows are not supportive enough. A kettle and tea in the room would be appreciated.

- the location of the Hotel is very good, close to a lot of „action“ points and very close to the mountain trail - the suite was big and clean - a lot of sports grounds around - breakfast is ok (wide range of diff. kinds of food) - around the hotel very nice restaurants etc

- the staff was mixed, some of the not motivated and very hard for understanding (some staff didn‘t speak german well and their english was also not so good) - behavior was not so well and i guess the management know it, bcs there is a special sentence, that follows u during the holiday, that means „please accept the tip, that we are booking on your account (€ 10 per day) to have / keep the motivation of staff; such sentence can not be the truth in. a hotel that is having „welcome at home“ as slogan - pool is small - a lot of technique was broken during our 4 days stay /1 ice machine, 1 coffee machine, the billard equipement etc etc - for us it is not a 4 star hotel according to austrian standards - the preperation of food (during breakfast) was not a 4 star standard; sometimes u had the feeling that a wild cowboy has been prepering the cheese etc - a lot of mails / messages arriving after the booking with a lot of nice wordings aso, but the half of it is relatively kept; also the online check in service and u‘re getting a QR code; even that u have to provide some data at the reception - very negative is, that u can not delete the tipp of € 10 per day, if u do the online checkout - either u pay and check out online, or u have to pay at the reception - not a serious way - tipp; even there is the rule of the € 10 per day, u have to sign at the bar aso for some kind of drinks and there is also the option for giving a tip on the singing bill - so no clear way of the management to provide the tips to the staff and totally unclear for the guest

Food, room, facilities (external pool and sauna

Location, SPA, Bar,

Bed

Our apartment smelled like an ashtray allthough it was supposed to be a non smoker place.

pool and spa area.

Perfect vacation for a family with kids, never felt so welcome with them.

Everything Was Perfect

The location was beautiful and had things for our kids to do.

Our dinner the first night was fried chicken, and both mine and my husband's came out with bright red blood all over the chicken. Inside and out. Disgusting. The wait staff never brought my wine I ordered and was not very pleasant. The other frustration was the sauna spa room. First, how can you mandate that someone must be naked to enjoy those facilities. It is one thing to be optional, but to require it for someone to enjoy is ridiculous. Second piece is the age limit. 16 year old CHILDREN should not be allowed in an adult nude area. They are children! Further that, they HAVE TO BE NAKED! Rethink your age requirements and mandatory naked policy.

All.