due to a road closure and a traffic jam we arrived late however a call to the hotel meant the staff went out of their way to ensure we had the pre booked dinner which was much appreciated with no reduction in service or quality and it was excellent. We ended up being moved to the sister hotel which was a significant upgrade .all staff we came into contact with made our short stay here very comfortable and welcoming

nothing this hotel was and is excellent in every way

Breakfast was very good overall...BUT there was inconsistent supply of boiled eggs and scrambled eggs. We had to ask for these to be replenished and often had to wait. Dinner starter buffet was excellent...but inconsistent. (What happened to the sweetcorn after 3 nights?) The shuttle service to the Eva Village was VERY good...an absolute "must have" for skiers to avoid an uncomfortable trudge to start the day. Comfortable beds, clean rooms and bathrooms, serviced every day, reliable hot water supply.

Lack of response to maintenance requests. After SEVERAL requests to repair a bedside light, it was eventually repaired on the MORNING OF OUR DEPARTURE. Poor dinner provision for vegetarians... only 1 option (take it or leave it). 3 carrots, however cooked and dressed, is NOT a main course in anyone's book! No facility for an apres-ski tea or coffee. Kettle and cups in room would have been appreciated. Misleading advertising of availability of swimming pool. It's not really "available" without a shuttle service and even then not very practical.

comfortable room, very friendly staff

Super friendly staff always ready to help you e.g. keep skiing even last day after the checkout. The spirit between each person in the staff was amazing. They we’re really like perfect team helping also each other without any question of arguing. That’s the place where is much easier to rest and spend wonderful time. The place is amazing for skiing + the hotels spa!

Once we get to salty gulash and few sharp pieces of bound hurts me little bit. (I just don’t expect it in gulash.) Rest of meals was amazing. I really enjoy it. Service while every meal was excellent.

Staff were all excellent and the evening dinner outstanding,the view from the dining and bedroom was very nice and bedroom was very comfortable and spacious.

During our winter break having to go outside the hotel and then back in again for access to the reception,dining room and sauna from the lower (100/104) ground rooms is a bit unusual. This is not a major problem and would be less of an issue during the summer.

Always a choice for the evening meal and standard of food was good. Lovely wait staff in restaurant too. Warm bathroom floors were great after a day skiing and the beds were super comfy. Good service to ski lifts in morning and late afternoon.

Rooms were lovely and staff very very helpful. Hotel Shuttle runs you down to the lifts of your choice in the morning and back up at night . Driver of the shuttle at the Eva village was especially helpful . Drive me to the medical clinical in Hinterglemm to get my ankle x rayed and picked me back up again later .

No lift. Broke my ankle during stay and the 3 flights of stairs to my room were not great