Hotel good, valet good breakfast ok

Hotel had pool bar closed workers making noise on pool bar beach replenishment noise Porta potty really!!!!

Insgesamt schönes Hotel mit tollem Aussenbereich. Wir haben am Abend das Restaurant besucht. Essen und Service war sehr gut hier. Auch das Frühstück war in Ordnung.

Aktuell werden Baustellenarbeiten am Strand durchgeführt. Dies wurde auch durch das Hotel kommuniziert. Was jedoch nicht erwähnt wurde, dass es sich bei der Lärmbelästung um 24/7 Arbeiten handelt. Wir haben nur eine Nacht in diesem Hotel verbracht ( USD 500,- !!!! ) und uns wurde ein Zimmer direkt an der Baustelle gegeben. Die Lärmbelästigungen waren die ganze Nacht über zu hören. Aufgrund unserer Beschwerde am nächsten Morgen wurde uns versprochen, dass sich der Hotelmanager mit uns in Verbindung setzt. Dies ist bis heute leider nicht geschehen. Ausserdem seid vorsichtig mit dem Valet Parking / USD 40,-. Dies wurde bei uns doppelt abgebucht.

Beautiful pool, lounge areas. Amazing breakfast and dining room.

Valet parking and noise from beach reclamation all night long.

We did not even stay there as were given worse room and demanded a refund. They also charged us despite having prepaid on booking.com

The staff were the worst we have experienced

Gorgeous property. Actually more like a resort. We really felt pampered here.

Beautiful hotel, great staff (valet, bellman, desk). Location was great!

No easy beach access. When trying to get to the beach, a manager reprimanded us and made us walk back the way we came from, only to bring us through the pool area to the exact spot he initially stopped us.

We have been staying here for years and have always loved this place but it’s declining in quality. It’s beautiful around the grounds.

We were warned adequately about the beach closures because of the restoration….no big deal BUT no warning about the 24 hour continuous heavy equipment running literally at the pool deck sea wall and it was so loud running all night that there was no way to get sleep. It was awful. That should have been mentioned by the staff before we got there like the beach issues. We would have stayed elsewhere.

Hotel was clean and staff friendly. The food was good, the happy hour was good. The room was clean and had everything you could want. Very disappointed in the so called view that we paid a lot of money for. It was a partial view and full of construction equipment and construction sounds.

Your booking page stated the room was balcony room and ocean front. The room we received was a partial side view of the ocean. From the room we were hoping to sit on the balcony and watch the waves, instead we saw big front end loaders beeping all day long moving sand and all the construction trailers with generators that were on 24/7. To say we were upset is an understatement. The hotel was not accommodating to change our room to the other side of the hotel where there was not a construction staging area. We paid a lot of money and did not get what we paid for that was advertised on your site. My mom had just passed away and this was supposed to be a relaxing and unwinding mini-vacation. Instead it turned into a room where we could not even use the balcony never mind sitting on the balcony watching the ocean. You need to change your description of the rooms at this hotel. There are only 4 or 5 ocean front rooms in the whole place. Everything else is a partial view. If I had known this I would not have booked this hotel. Thank you.

Location, staff

Parking price is a joke! Cleaning in room wasn’t great. Not enough cupboard space in room. Big party of Children arrived very noisy and no notice especially at breakfast. Access to ice room was a challengen

El menú excelente para todos los gustos

No poder disfrutar de la playa privada

Location, rooms were clean.

Everything was excellent

Room was very comfortable and clean. Staff was very pleasant. Manager was very helpful during check in. Beautiful property.

Very comfortable. Beautiful pool area.

Felt like royalty with valet service, love that we could text and our car be waiting. Free breakfast was amazing, not like other hotel breakfast. The room was awesome.

Being unable to walk onto beach.

View, lobby and restaurant were amazing. front desk and valet were more than accommodating. solid location, good food options and beach access within walking distance.

The valet fee which was required was a bit of an annoyance. there was constructions, though it didn't ruin the trip. Loud restaurant across the street, but closes fairly early.

The breakfast was awesome

Great staff nice room great pool area and breakfast area great Love the omelette man Great location view of beach spectacular

Extra expenses $36 a day for parking and then asking for tips $22 a day for resort fees did not expect and the beach was closed This was way more expensive then projected

Todo muy bien

Todo muy bien

Que las TVs están obsoletas .! Teniendo un hotel tan bonito es no bueno no tener un smart TV que pueda conectarse a Netflix

first of all. It was my honey moon. I paid for two rooms with ocean view. We arrived at 1 plus pm. I was given 1 room with no ocean view, and I had to wait over 2 hours to get the other room which was not an ocean view either instead there was a bunch of construction machinery right in front of our balcony. I talked to the front desk attendant and told me that he was sorry. He said he was going to compensate me by not charging the resort fee. But that was not the point. The point is that my honeymoon vacations were spoiled by they not delivering what I was expecting to receive. SO IM VERY DISAPOINTED.

I had to stay another night due to the bad weather. But the time of our check out I received a call from the manager saying that for every 25 minutes of delaying I was going to be charged $30 dollars. Me and my wife thought why didn’t they paid me $30 dollars for every 25 minutes they delayed my room when we arrived? I asked the manager that and she said SORRY IT IS THE HOTEL’S POLICY.

Location was great. Amenities were good. Staff in food service were awesome. Very clean.

Front desk staff were not very friendly and ignored us (chatting with coworkers) Fees for valet parking were high

It was clean modern and just a really relaxing vibe we enjoyed our stay and will return

A bit of a ride to town but it’s right on the beach

The location was ideal. The room size exceeded expectations. The pool area and outside sitting area was beautiful.

The extra fees that were charged to my credit card upon arrival. $700.00 was put on my credit card for valet parking, towels, beach chair, any coincidental expenses. We didn't have a car that needed parked but was charged $35.00 per night for parking, (person that checked me in documented that but it was still charged) $22.00 per day was charged for towel and beach chair (I was told by Bookings that there would be no reason to provide a credit card for check in) While enjoying the happy hour at the bar I purchased a drink that was not complimentary. Not a problem, but the bartender couldn't find my reservation in the system and asked me 5 times my Name and room number. Apparently someone with a different last name used my room number to add charges to. I paid cash at the bar and spoke to the front desk. A detailed print out was provided the night before my checkout and it was 4 pages long. There were many items that were not my charges and I was told by the manager that the $700.00 should not have been placed on my credit card because I paid through Bookings.com. I was told that I should not go through a third party if I wanted to be sure of my services and fine print. My credit card was adjusted and the charges to my room that I didn't make were investigated and corrected. Our room wasn't cleaned one day and no fresh towels were added. I went to the front desk to report this and asked for fresh towels. The next day there was a note under our door that we needed to be out of the our room by 10:00AM for our room to be cleaned. We were out of our room before 10:00 and went back to our room at 3:30 to clean up for our dinner reservations and the cleaning lady had just gone into our room and stripped the bed and hadn't done any cleaning. We sat on the balcony for 45 minutes waiting for her to be done. It was inconvenient. Also prior to my arrival I called to verify my reservation and they had no knowledge of my name or room.

Relaxing

N/A

The building is beautiful. The pool, the kids activities. The beach is right there! Love it. I loved the toys to share for the pool and the beach. What a great idea!

Some of the items in the convenience store were a little too expensive. I would of expended more money if it was cheaper. The wall in the bedroom had “nose bugger” stuck in the wall. The bathroom shower head needed some cleaning and the room mini fridge didn’t cool too much.

location

everything was great no complaints at all, everyone friendly and welcoming

Location is great

Staff specific for checking in

The cleanliness