100%%%%

N/A

The ability to check in early

Rooms were in poor condition and the ac was not in the best working order, also food selections weren't very good.

I didn't have breakfast, but I'm sure it would have been excellent.

The toilet wasn't flushing well, other than that, everything was just fine.

Comfortable bed. Hot water. Good water pressure.

Terrible wifi. No modern USB connector in room. Very dirty, especially corners and walls. Elevators terrible (waited 15 minutes for elevators in the morning during breakfast).

The location

The staff were rude and unhelpful as well as overcharging me for minute necessities. blood on the inside of the blanket as well, and the rooms are outdated.

Nice view from the room. Staff is nice, lobby it is beautiful and room service did a great job.

The room and the facilities are little old. Breakfast not included in the booking

We felt lost at the beginning because only few people spoke English. After when we saw Carlos he actually changed our mood. HE WAS VERY VERY VERY GOOD TO US AND EXTREMELY HELPFUL which then same applies to Nizar and Dandis. We know pple are very busy but these 3 made an effort to listen to us and made us Comfortable. The other guys in the kitchen its a pity we can't remember their names but they were also very nice regardless of how busy they were. ANOTHER THING WE ACTUALLY CAME THERE FOR A SWIMMING POOL AND LEFT ALL THE OTHER HOTELS BUT SURPRISINGLY THE SWIMMING POOL WAS NOT WORKING. I THINK YOU SHOULD WRITE IN BOLD LETTERS THAT THE SWIMMING POOL IN WINTER DOESN'T WORK OR JUST REMOVE THE PICTURES OF THE SWIMMING POOL IN WINTER BECAUSE I DONT THINK IM THE ONLY ONE WHO COMPLAIN ABOUT THIS. The rooms were a bit clean but the carpets are now very old and need changing. Thank you for your hospitality 🙏

The view from our room was fantastic. All the guys from the kitchen and the food was good.

Breakfast was the best!

The pool was not opened. I was unaware and I came wearing my bathing suit.