Amazing breakfast and outstanding view of the beach

The hot pool was not hot, the breakfast was very noisy with construction noise

Staff, view and installations.

Beautiful place in the middle of Mata Atlantica with a nice view to the bay and beach of Toque Toque Grande Nice pool area Rooms have a bathtub Well located - only a 3 min-drive to Toque Toque Grande beach Hotel private structure at the beach Good breakfast

Due to Covid they were not offering housekeeping everyday, which is fine but should have been communicated upon check-in. After 3 days of stay, we asked the reception in the morning if somebody could exchange our towels (as they would never dry because of humidity) and refill shampoo while we would be at the beach. Coming back after 3h at the beach, nobody had done that. We called them again and asked if somebody could come. After half an hour, the reception woman came, put two new towels on the couch, entered our bathroom with her dirty and muddy shoes making the floor of the bathroom and inside the shower completely dirty, refilled the shampoo and left without even taking the old towels, which were on the floor. After going personally to the reception and complaining, they sent a cleaning lady, who cleaned everything well and solved the problem. Even though the problem was solved after 3 requests, I think this situation is unacceptable for any hotel, but even more for a hotel which intends to be kind of a luxurious one (for the price they charge). Even though the hotel has a private structure at the beach, on our second day of stay (a Friday) there was nobody there (it was not raining and it was in the beginning of the afternoon, so not outside work hours). Food in the restaurant is good but nothing special and the service is slow. The guys at the restaurant are kind. The hotel rooms, especially the bathrooms, could use some renovation. Facilities are kind of old and not very well kept, probably also because of the high humidity of the area. To summarize: the hotel is nice and well located but pricey for what it offers and for the level of services provided. We have been to other hotels in the state of SP of similar prices with better service and better preserved facilities.

Offering a good service in the middle of world's COVID-19 crisis is clearly a good sign of excellence. Some major changes occurred during our stay (like no daily room service following the health protocols to unsure the staff's security, for example) - but the people at the hotel were very supportive and kind during the whole weekend. Erica from the reception and Alexandre and the kitchen staff were brilliant! Bedrooms are well equipped and very comfortable - and very clean as well. We will definitely come back for more pleasant weekends.