It's not worth for the money

Location

Everything else other than the location is bad

I was with my family from 22.07.2021 to 27.07.2021. At the time of booking the hotel room showed us the ground floor (near the lake). After we reached the Hotel the in-charge person showed us a 1st-floor room. I asked why he said other guests are occupied on the ground floor so he gave this room for us somehow I and My husband accepted. After 3 days he informs us(it's not a request, it's an order) we have to shift our room from 1st floor to the ground floor because the other guest wants the 1st-floor room. I am literally pissed off. He is more focusing on other guests but not us. Are we staying free or Are we paying less ? I really don't know what's in his mind? Another shocking piece of information was on the 1st floor there is a lot of bed bugs in sofa and also bed.We are with 8years and 2years old boys. We informed him but he simply ignored us. My whole family had allergic because of bed bugs bite for one week. No proper kitchen equipment, No toilet matsOur holiday was totally a mess. WORST HOLIDAY TRIP IN MY ENTIRE LIFETIME

Poor out door facilities. Not possible to eat outside AS promised