Location was the only good thing here

I booked the room for my parents who are 62 (65 kg) and 55 (52 kg) yrs old. The whole experience was horrible and extremely frustrating. The staff on top of it was charging Rs.1,500 (cash) or Rs.1,800 with bill for early check in. After a lot of talk they gave back 1200. The room, furniture, and bed were all small and very old and shaky. I understand this is an old property but when you pay Rs.5k per night, the property has to be well maintained to hold the value. Ac was also too old and wasn’t functioning well.

It is very centrally located and rooms were very spacious.

As the name suggests it was a heritage mansion, but for a heritage mansion it was kept pretty badly. The first impression of this place wasn't too great, especially the chairs and couch in the room were stained.(Certainly didn't think that summed up to be a heritage style, it rather looked dirty). Receptionist seemed polite but she lacked information about the city, and as a tourist usually your first go to people are receptionists and hotel staff for help.

Ambience 10/10 Rooms 10/10 Service 10/10 Food 10/10

Too Good

TO GOOD

It was a very good property the feeling of a heritage was very much seen in the entire property. Well maintained

The hotel is well managed as the prop too stays in the same property. During breakfast, i met the gentleman who owns and runs the property, too was taking his breakfast.

Though the room had a tea kettle and tea coffee kits, BUT there were no tea cups. Surely an avoidable slip in service

swimming pool i non operational, but we were not informed about it .

Staff is good…property is clean..ambiance is good.

Rooms are spacious but paint gets old..In breakfast…everyday same menu… Breakfast is not much tasty… Food is very good and tasty…restaurant is very clean and neat…well organised…good in service. But prices of menu’s are high and also quantity is less as compared to high price. Overall it’s good.