We were in a very bad situation when we arrived. The specified phone number, registered in Angola, did not answer for 3 hours. We were forced to contact Booking to find this person and finally we were forced to quickly choose another offer. Calls with Booking cost us an additional 100 EUR. Only after 3 hours did the displayed phone finally answer

The location was good for me as it was close to my family, so easy to spend time with them while on holidays in the island. However, the whole experience was stressful from start due to the lack of communication and not only for the false listed facilities but the way the onwer dealt with it - not telling us in advance, delays in the response, not providing a solution until he was contacted by Booking. com

Lack of communication and facilities listed in the ad were not true. Had to call Booking.com during the holidays to make a complaint and receive a refund as owner was not willing to provide me with a solution before my complaint to Booming.com. 1st, asked a quote to rent a car as they claimed to offer car rental services - I was told by the owner/manager he was going to analyse my request, but I'd never got an answer (the 1st bad impression); 2nd, the day before my arrival, I texted the owner saying I'll be landing at the airport at 11am and arriving at the flat at 4/5pm because I had things to sort out before going to the flat. He confirmed 4pm was ok. At 2pm the next day, I called the person responsible to give me the key (Sir Agostinho) to ask if he was available to give me the key before 4pm, Sir Agostinho started to complain to me, claiming I was very late because I said to the owner I was going to be at the flat at 10am and he waited for me until 12am (how is this possible as I was landing at 11am and the owner knew about it??). When he gave me the key he said the owner confirmed I never texted him. Total miscommunication!! I showed Sir Agostinho the messages so he could confirm I actually exchanged texts with the owner and we agreed to 4pm. As a client, I shouldn't be in this embarrassing situation and never got an apologies from the owner; 3rd, the oven was listed in the facilities and could be seen in the pictures of the ad, but it was not working and no one ever told us. A fully equipped kitchen was key for me during this holiday. Sir Agostinho even showed me the cooker was working, but never mentioned the oven was not working even though he knew about it. This shows dishonesty. I had all dinner ready to go to the oven when I found out the oven was not working and had to improvise dinner last minute.