Se ubica en un punto estratégico de la ciudad, lo cual lo vuelve accesible a interesantes sitios en Veracruz.

Desde que llegamos, nos llamó la atención ver que los espejos y el lavamanos se encontraba bastante sucio, aparte de que los muebles estaban algo descuidados.

La habitación es muy amplia. La alberca es muy linda. Cerca del malecón!

Las habitaciones con clima y amplias

Excelente ubicacion

El horario de la piscina, cierra muy temprano

It was nice and great

It was peaceful and nice

Very friendly staff, huge rooms, good location. I first had very bad wifi, but then they moved me to the suite, where the connection was good.

Has inside parking, big spacious room

location

el aire acondicionado de un cuarto no servía

Ubication and the rooms very good

N/A

habitación amplia y cerca Del Mar

amplitud

Nothing

Very, very bad customer service, wifi signal fails every 5 minutes, for this reason it is impossible to use the internet in the phone or laptop, water in the swimming pool is very cold.

Nothing

This place has literally zero service. You need to fight for everything with extremely inefficient people at the front desk. Every time, that we asked a question at the front desk, they made us bad faces. To get a cleaning of the room we had to almost beg every day. The kitchen has nothing, literally nothing to cook or to even warm something in the microwave. No dishes, not even one knife, fork or spoon. Swimming pool is super small and super, super cold.

Pictures looked great, reality did not. Period.

Friendly staff, garage, good location.

In the big kitchen no cooking facilities apart of microwave, no plates, spoons no cleaning products. The bed sheets were yellow and really worn out, we thought they were not changes so we asked for new sheets that I had to change .. when the sheets arrived they were actually in a similar state ... the property could do with update and has problems with humidity. Would not stay again.

First I was interrogated at the front desk about the confirmation. It took three people to check me in, my passport and my driver’s liscense. This isn’t a border crossing. Then I was given a room far less than the quality I booked and could not pay in cash instead had to pay via my booking card. I ate the money lost on the room but feel like I have no recourse here except this e-mail. In a time like this when you’re lucky anyone is traveling some more courtesy is required. I know the hotel isn’t full just looking at the parking lot.

See above