My wife travelled there to have a break from busy schedule with work and kids. A temporary skin condition makes touch unpleasant. Her waiter touched her ever time when approaching the table and bringing food. She kindly requested to be reseated - clearly stating that this was no complaint. Next day my wife overheard the restaurant manager complaining about my wife to colleagues / guests. My wife was shocked and disappointed about the managers behavior. She left the restaurant and left the hotel.

Very poor staff training - restaurant manager acting without respect and customer focus.

Exceptionally dog friendly with special restaurant and play park. Lovely views. Great spa facilities

Service in the restaurant was very poor. Two evenings we waited 1 hour before we got anything to eat. There were very long waits between courses, and we gave up on dessert because it was too late!

Confortable, clean, great view and very kind staff

N/A

Good facilities, nice garden very comfortable!

Too many barking dogs, and too many crying babies. Could not even relax in the evening round the bar, as children were running around. I myself have children, but this hotel is not suitable if you want quietness and relaxed holiday.

Convenient location, very nice pool center with indoor Jacuzzi and pools, and a very nice small outdoor heated pool (our favorite). We got great advice from the receptionist regarding hikes in the area

Dinner is composed of a buffet bar and a menu. You have to choose your dinner menu during breakfast (ok), however, service during dinner is very slow. Plan around 1.5 for dinner. You cannot select the table for breakfast and dinner. The stuff tell you where to sit.

Location, excelent food , wellnes

Too loud music - just one night, too hard pillow . Could be better cleaness in spa (water on the floor in the steam bath a few days)1

We were in the hotel only one night, but staff was very (very!) friendly. Breakfast was great. There were live music (piano) in the evening and it was so cool to sit in these vintage armchairs and listen to...

There are LOTS of dogs there and if you don't used to their smell you will be surprised.

everything

nothing

everything

non

All the food was excellent. We appreciated the afternoon snacks Especially the child with us appreciated the enormous choice of fruits and juices. The best thing about this hotel are its THREE swimming pools, and especially the outside one in winter

Cannot think of anything

Friendly and helpful staff, great breakfast, phenomenal spa/pool/sauna area.

Beds and pillows a little soft

Nice and Kind staff

Loved the pool - best we have seen. Pools inside, outside, hot, cold, kids pool etc. Good breakfast with buffet and table service for eggs etc Comfortable rooms with great view of the mountains Playground for the kids and room to run around

Some of the staff were strange, difficult to get served at the bar, got angry when we sat down to breakfast without being seated, annoyed when we wanted to sit outside. Pillows horribly uncomfortable.

It was a wonderful stay in a really lovely hotel with nice gardens (several!) , superb breakfast and dinner offers, in toto a very comfortable atmoshere.

All was ok

Although not close, this was an easy walk from the train station. The staff were very friendly and helpful. Asked for directions to my favorite restaurant and I was given exactly what I needed.