Loved the location, the facilities, the staff The staff are exceptional- especially the welcoming staff in reception - bell staff

The Level Lounge wasn’t as good as other Gran Meliás which was disappointing. Birds persecute on the terrace!

This hotel is superb! The staff, restaurants, location, facilities are excellent

Nothing

Excelente servicio e instalaciones

El precio es elevado

The stuff is amazing, the pool is beautifully located overlooking the beach, the restaurants have amazing food, the chiringuito at the beach is great, … I can’t say enough things about this place. A 10/10 choice in Cadiz

Nothing to say

Facilities and close to the beach

Nothing

Luxury hotel with exceptional staff and faultless service. Lovely ambience throughout. Classy clientele. Fantastic large pool area. Situated on beautiful Barrosa beach. Last year we stayed in a Level room, this year we decided against it as didn’t feel it warranted the extra money.

A little dated in places - bathrooms, corridors. Shower pressure not too good. Very touristy area, therefore no authentic Spanish restaurants within easy walking distance for evening meal. Fortunately we had a car so were able to drive places. Lovely Chirringuitos for lunches though along Barrosa beach (walkable). Our favourite was La Loma and also the hotel beach restaurant.

First of all, it’s a really nice hotel. The ambiance is calm and relaxing, the beach is just a minute away, the sunsets were beautiful. But we are talking about a 5-star hotel so there are some expectations and comparisons as well.

1. English language is a huge problem here. Most of the staff didn’t understand the simplest sentences! I mean I don’t expect them to speak my native German, but at least basic English should be present at a 5 star hotel. 2. Mostly the service was quite friendly, I really tried to use my basic Spanish, but some waiters, for example the ones at the beach bar, couldn’t say or understand any word in English and were very unfriendly and impatient an d were talking Spanish like we wouldn’t exist until someone English speaking came. It felt very unpleasant. Guys, you gotta at least learn “you’re welcome”, “here you are”, “do you need anything else?”, “thank you”. I’m the guest at this hotel, but somehow I’m forced to use the translator and feel like I’m not welcome here. 3. Nespresso capsules and tea were never refilled. As we asked the staff, why, they told us we gotta call when it’s empty so that it’s refilled. So I should call every day? Obviously yes. Hmm..like I have nothing else to think about on my vacation?

The hotel was lovely, extremely clean and tidy and the staff were amazing. I loved how you could just walk out straight onto the beach.

The food and drink was very expensive and unfortunately not great. It was a bit too quiet for me, great for relaxing, but I would have liked some music by the pool and at the beach bar.