Bar areas good and coffee lounge very very good

For price charged, parking should be included and breakfast a little cheaper. Asked for a quiet room, but we're almost directly above main entrance on main road side. Was noisy until after 1am

Great location, comfortable rooms.

The toilet in our room often didn’t flush fully but I think this is going to happen in old, big buildings.

Old fashioned but elegant room. Clean and very comfortable

Dining room is very bland. The hotel is in a beautiful old building and the dining experience should reflect that. Too much like a rather ordinary cafe. No it all reception staff were up to the mark. Greeting a 70 year old with “are you alright?” Is not good enough.

Staff and food was good Perfect location

It's an old building, but some things were overlooked: Shower partition door was siliconed in, but not attached. Door needed banging in to stop leaks onto the floor. Sink was cracked, and bath stained Fixed the TV signal due to a bad connection into the wall. Shower doused me in cold water initially... Unable to switch from bath to shower without being in the bath.

Very nice hotel , great size bed , amazing breakfast , right in the town ., parking to the rear .

Nothing

The location of the hotel is very convenient for the city centre. The main parts of the hotel are beautiful and suggest greater luxury than you subsequently discover when you get to your room. The biscuits were tasty and in fairness it was a comfy bed. The apartment would be ideal for someone staying for work purposes.

For the price we paid, I expected a lot more especially as the hotel bigs itself up as a boutique type place. I travel for work and stayed in a budget chain hotel recently which was similar in terms of feel/quality. The bathroom was tired and smelt bad. One of the larger towels had a stain on it that looked like someone had cleaned their shoes with it - we reported it to reception who seemed non plussed. The newsletter/ information paper left in the room was very creased and crumpled which did not give a good impression. Details matter!

Rooms were well equipped, large king size bed was comfortable Good location for all amenities in the area

Rooms very warm and unable to open window fully. Bathroom needs refurbishment Bar area dusty and needed a good cleaning

Food Dinner was good Breakfast was good

South facing room was unbearably hot. Small fan not really helpful. A hotel of this price and classification needs to be able to deliver rooms that are not unbearably uncomfortable in warm weather. Web site out of date referring to March menu