The location.. The friendliness of the staff. The booking site paid for my taxi from the airport to the hotel. (but this is no longer offered!)

1) The TV /computer room is no longer available as it was originally. It is now used for hotel laundry. 2) From the time I checked out until I left, my luggage was not stored in a secure location, as promised. 3) The price is now as high as city center hotels that include breakfast. 4) TV channels did not have basic news programs in English. (FOX, CNN, BBC, etc.) 5) Website info about elevator is contradictory. (I had an Israeli verify that there was a working elevator.) 6) The lights near the bed didn't all work (either the light itself, or the bulb.

Staff were very accommodating and helpful. Cleaning staff and front desk were amazing in going above and beyond to meet all of our needs. We would definitely stay next time we come to Jerusalem.

"location", "room", and "clean" - are exceeded my expectation

Water supplies might've been easier reachable during Shabbat time

This hotel is in a great location! My stay was seamless and the room was clean and comfortable. I will definitely stay here again in the future!

None :)

location excellent.

inconsistency in returning sufficient towels and kitchen towel. overall a minor problem.

perfect location, 10 minutes by walk and you will reach to the old Jaffa, room was large and very comfortable, very clean and quite. Surrounded with a cafes, restaurants, shops.... highly recommendation, we enjoyed our stay !!

everything was great! nothing

Center off Jerusalem but very bad condition

Center

The property is in central Jerusalem close to everything you could possibly need The staff are friendly and go out of their way to help with everything

The rooms are a little tired the soft furnishings do need an urgent upgrade. When we arrived our bed sheets were not clean this was quickly resolved by the very apologetic night staff who did everything they could do resolve the issue .