great food, great staff, small rooms

rooms where a bit small

Excellent location, all building is either new or refurbished. Kind staff. Nice restaurant up front.

Low flexibility on entry times and booking changes.

Everything 💯❤️

Nothing!!!!

Casa Santiago is a beautiful place located in Centro Histórico. The staff was very friendly and accommodating. The location is perfect. I have an excellent time and will book it again for my next trip to Queretaro.

I don’t have anything bad to say about this place

Very clean and comfortable room, restaurant was good and staff very nice

N/A

Location was nice, food was good and fresh.

Hotel closed until 8 h in morning, no breakfast before 8 h, not convenient if you have to start early. Gym consisted of one trainer and one running belt, no weights, nothing additional. Saturday morning the room next to me and the space in front of my room was used as make-up corner by lots of people, very very strange.

the amenities and also the restaurant was really good

the room has not natural light and it was really small , however you can tell they tried hard to make all the details inside to not miss the lack of space :)

The atmosphere as a whole.

The rooms are a bit noisy

The property is very conveniently located, right in the center. Everything was of walking distance, good food spots, plenty of bars, two Oxxo’s which is a stop & shop where you can buy snacks, etc.

It was a truly well thought out, exceptionally beautiful remaking of an old hacienda.

I found not one thing that required improvement.

facilities are awesome , trendy hotel nice looking

first room 305 is not suitable for sleep you can hear until 2am a lot of noise is located exactly above of reception or front desk and closer to kitchen and restaurant thus you can hear everything!!!

Central location. Shower is nice.

1. The hotel charges more than advertised. They advertise a price in Mexican Pesos but charge the credit card in it's "home" currency. The rate they use is different than the actual rate. This results in a charge significantly higher than advertised. They do this without the permission of the guest. I did not appreciate this deceptive and unethical business practice. 2. This hotel is very noisy. The walls are very thin. You will hear everything from other rooms and the central atrium which all rooms face. To make matters worse, the hotel plays music through speakers in the center atrium, day and night. This music is loud and clear inside the rooms. You will not sleep.

We left to early for breakfast. We were unable to get a taxi to take us to the airport at 4;30 am and luckily we got an Uber after quite a wait. We are very grateful to Jesus who worked at reception to wait outside in the cold until we were picked up by our driver.

There could be more natural light in the room.

The hotel was beautiful, comfortable, and in a great location! The staff was friendly on all interactions and exceeded my expectations. We were welcomed right away, shown to our room, there was a treat upon arrival to snack on, and a hand written welcome note! The towels were modern, cool looking, and very comfortable. I slept great in the bed as well. I can’t wait to stay at Casa Santiago again one day, and highly recommend it!

Everything

Nothing

great location loved the room.

Location, staff and facilities made the place what is was.

nothing

nice and comfortable rooms, attendances and atmosphere , the rooftop restaurant is great

unfortunately there are no windows to outside view

Location, Service and Bathroom.

Bed, Music in the morning, no complementary water from the second day on.

Property was excellent but, front desk responsiveness to emails were subpar.