If I was the owner of this hotel, I’d be very embarrassed. Insufficient professionalism with customer service and maintenance of the hotel. Defiantly not a 4-star hotel but more like a 2 or a 3-star hotel. Ivan and Anna made poor excuses for their lack of knowledge in customer service and understanding of running a reception desk. The manager assaulted me by pulling very hard on my shoulder to turn me around which left bruising for a few days afterwards. The manager’s behaviour was rude, arrogant, unprofessional, and lacking people skills. He was intolerant and contemptuous of most of our conversation. The manager was smoking in a none smoking section of the lobby as seen in the attached photos. Below are some of the problems that we encountered during our stay. - Not allowed to flush toilet paper. - Toilets making loud noises. - Air-conditions not working. - Dirty towels. - Uncleaned bathroom sink. - No extra body wash, just shampoo. - Doors left opened from housekeeping. - Curtains unhooked and looking tacky. - Beds not made. - Mould in shower. - Hole in bathroom wall where pipes came through. - Broken lamp shades. - Leaking walls after rain (very smelly). - Mould on top of the apple juice (two mornings in a row). - Spa never opened. - No air-conditioning or air flow in the basement games room. - Uncleaned stairs (found a chill on the first day and still on the same step when we left a week later) - Uncleaned lobby door. - Power went out in the room due to a tripped circuit braker. - Not much choice for breakfast. At the end of a busy day you want to come back to your hotel room and relax in comfort. Each day something else went wrong and it added to the level of stress. Not worth if you want a relaxing holiday.

Friendly staff, nice bar with terrace on the top floor, covered parking.

Air con does not work -- manageable if the weather is not too hot.

Location The breakfast was ok

The room smelled like the toilet or a canal was messed up... The spa was tragedy

Blizu centra. Prostrana soba.

Prljava terasa kafiĉa na petom spratu.

directly at the city center and a good distance to the motorway

the standard room was small and dark so we had to pay the higher rate and change to a higher category. In that other room, which was nice and very spacious (I didn’t like the walls painted in dark grey though) we had major problems with the plumbing in the bathroom.

Good position of the hotel. Large and clean rooms. Quite. Parking space. Nice personnel.

Breakfast was not so divers but what was offer was good

Swimming pool can be free of charge for quests.

Great hotel! We loved everything, it’s pet friendly, the rooms were so big and spacious, it has an underground garage and breakfast was okay. Thank you for an amazing stay!

Nothing at all