the place was fantastic. everything was well above par. thanks

We stayed with another family, and the cabin was just the right size for everyone. The parents had their rooms, and the kids had a blast in the room with bunk beds. Everything you could ask for in a weekend trip to Bear Valley.

We loved the cabin!! Check in was quick and straight forward. It was perfect in size and it was great for the kids to play in the snow and the game room. There was only two issues, 1. They did not disclose that the garage was not accessible for parking and they’re where only two snow shovels we found to help dig us out…. Note to self bring lots of shovels. The second thing that mostly was out of their hands is be careful when coming to check in when it’s been snowing all day. Because of the downhill location it has a sharp turn to get to the cabin and we almost slid off the embankment which we would have rolled down or smashed into trees. The slick roads even with chains could not stop us. Thanks to the pile of snow on the side of the hill that was the only thing that stopped us from probably dying. I know they can’t control the storms but be cautious and be very familiar with driving in heavy snow conditions if you come when there is a snow storm. We definitely will be coming back but if another storm hits on our booked weekend we will probably cancel and try again. We never want to have that fear again.

Very Impressed with the property.

Check In: Check in was terrible. When we got to the property we noticed we didn’t have any signal AT ALL no way for us to check our emails to get in or to call. I spent 2 hours trying to find signal. Fortunately, a lovely resident allowed me to use his phone. I tried calling and they were closed. I asked my sister to get the email since she was barely on her way from San Francisco. We were able to get in. I never got a response from management about me being able to get in until the next day in the afternoon. All I was told was “we’re glad you were able to get in” no questions asked. House Cleanliness: Shower had red stuff all around the the edge when I pointed it out on the day of check out they said “the water here has red stuff that leaves residue” and we showered with that?!?. Spiderwebs all over the ceiling and windows. Multiple spiders were found in the cabinets were the dishes were at. Trash under the sofas (even clothes and flip flops from previous guests) bed sheets did not smell clean at all. The washer and dryer have a disgusting odor. Communication: ONE response took over 21 hours! It wasn’t even Thanksgiving for them to not be open. When calling on the day of checkout because I wanted to know about where to leave a key the guy said “well it should lock itself I don’t understand what your issue is” very rude. Trash cans were filled to the top not allowing us to throw away any trash. When asked to re send an email NO RESPONSE was made. It is not TWO days after out checkout and I get a call from a lady asking about a rug that was moved. We didn’t even move a rug. Yet, she claims “you damaged our house” We did move the pool table yet she claims we damaged the house. I let her talk about her issues and when I was trying to talk she didn’t let me. My family was disappointed at the stay. They said “leave a bad review people need to know about this” yet I wanted to give these people the benefit of the doubt. This stay was the worst decision ever. I looked up these people on Google and the reviews are right! They’re too full of them selfs that they believe they’re always right. Do your research on this place before you book please! DONT GO BASED OF WHAT REVIES SAY ON HERE! Also they claim that booking with them will be way cheaper than booking with any third party.

Check In: Check in was terrible. When we got to the property we noticed we didn’t have any signal AT ALL no way for us to check our emails to get in or to call. I spent 2 hours trying to find signal. Fortunately, a lovely resident allowed me to use his phone. I tried calling and they were closed. I asked my sister to get the email since she was barely on her way from San Francisco. We were able to get in. I never got a response from management about me being able to get in until the next day in the afternoon. All I was told was “we’re glad you were able to get in” no questions asked. House Cleanliness: Shower had red stuff all around the the edge when I pointed it out on the day of check out they said “the water here has red stuff that leaves residue” and we showered with that?!?. Spiderwebs all over the ceiling and windows. Multiple spiders were found in the cabinets were the dishes were at. Trash under the sofas (even clothes and flip flops from previous guests) bed sheets did not smell clean at all. The washer and dryer have a disgusting odor. Communication: ONE response took over 21 hours! It wasn’t even Thanksgiving for them to not be open. When calling on the day of checkout because I wanted to know about where to leave a key the guy said “well it should lock itself I don’t understand what your issue is” very rude. Trash cans were filled to the top not allowing us to throw away any trash. When asked to re send an email NO RESPONSE was made. It is not TWO days after out checkout and I get a call from a lady asking about a rug that was moved. We didn’t even move a rug. Yet, she claims “you damaged our house” We did move the pool table yet she claims we damaged the house. I let her talk about her issues and when I was trying to talk she didn’t let me. My family was disappointed at the stay. They said “leave a bad review people need to know about this” yet I wanted to give these people the benefit of the doubt. This stay was the worst decision ever. I looked up these people on Google and the reviews are right! They’re too full of them selfs that they believe they’re always right. Do your research on this place before you book please! DONT GO BASED OF WHAT REVIES SAY ON HERE! Also they claim that booking with them will be way cheaper than booking with any third party.

We had a great time in Arnold - the accommodations were clean and comfortable and we loved the game room! It's also great being so close to the tennis and basketball courts. We had a great time and look forward to coming back next year!

We had a great time in Arnold - the accommodations were clean and comfortable and we loved the game room! It's also great being so close to the tennis and basketball courts. We had a great time and look forward to coming back next year!