amazing hotel beautiful all new and maintained but most importantly the staff what an amazing team with smiles on their faces always and so helpful 🙏🏻

nothing loved it all

The rooms were really modern and stylish. The roof top bar was great

It was a little further from the middle on town that id realised but perfectly walkable still

Excelent newly built hotel in a wounderful place with amaizing and rally helpfull and friendly staff. We came to stay just for a night but ended up staying for 3. If you are looking for a place to chill after a long trip atound Spain, this is the one. We enjoyed it!

great location

no facility for a late coffee in the hotel

Had a brilliant experience there. The hotel is beautiful, located a couple of minutes walk from the beach. The staff are super lovely and helpful. The food is amazing. It's a shame we couldn't stay any longer. Highly recommend!

There is nothing to dislike!

The breakfast was excellent.

The room did have a bit of a drain smell when we arrived but this disappeared after a few hours.

The staff. Mauro, Adrien and some others whose names Im unsure of. Nothing was too much. The service they provided was everything and more. You can tell they enjoy their job. Priceless! The Location, the tranquility, the hotel. Amazing place! We will be back for anniversaries fo sure x

Not having an iron and having to rely on the hotel providing this as a service, which was a minor. The WiFi was a little off and some of the Team Leaders need to have more faith in their staff as they smashed it.

This hotel is absolutely amazing! The staff are the friendliest I’ve ever encountered and nothing was too much trouble for them. We can’t wait to go back. An absolutely brilliant stay. Even the weather couldn’t put a mockers on it! Just absolutely BRILLIANT in every way!

Nothing

Its a lovely Hotel, our room was really nice, clean and very comfortable. The food was really nice a good choice. Staff was very helpful and friendly. Pools had a lovely size and clean. Lovely Bar with lovely music and espectacular views. Surely would go back.

The pools were fantastic. The food was lovely. The Staff very friendly and helpful and the B Haven Roof top terrace is amazing.

It's Shame it has no SPA.

Good location, friendly staff

For 400.-/night I expect more. For example not to pay 5.- for wardrobe. The lock at the door might not function once… but then it should be repaired. we were standing 3 times in front of our hotel room waiting for technicians. Twice after midnight for more than 20 min. Sink was clogged…ok can happen but then not for 24 hours. Should be repaired meanwhile. On the linen of the bed were shoeprints. Last day very early morning (7-8) the staff were cleaning the pool area noisily (where we and many others had their room) with a Kaercher.

the room was absolutely fine & clean

the staff were appalling, any request we made was met with disdain and incompetence in equal measure. Never have we ever witnessed an old woman having to take her own bags to the room! Every restaurant was closed on Sunday evening apart from a buffet which could not have been less inviting. WE WILL NEVER RETURN.

buffet is quality, facilities are very good.

pool closes too early for August. The rules around the pool aren’t consistent with a high end hotel. There should be servers at the pool and you should be able to order anything at the pool including food. There should not be paper cups ever at a resort. At least reusable plastic!

The pools and the breakfast bar were totally fine and generally very pleasant.

The hotel charges 15 euros a day to park with them. They are basically in the middle of nowhere and about a 30 minute walk into Conil town so - let's face it - most guests are going to probably drive. Rather than incorporating the parking price into the overall cost of the room, it's put on as a extra which feels very Ryanair i.e. being charged extra for something that's a basic necessity. I think if you're charging nearly £2k euros a week - just offer the carpark for free and don't make your guests feels like you've prioritized an extra bit of money over their overall guest experience. Most people are also going to arrive with suitcases because it's a holiday destination by the sea. When most people unpack clothes from a suitcase, they'd like to iron some of the crumpled items. Barcelo does not have an iron in the building - for a hotel that I imagine has about 500 rooms. I've been to youth hostels with 10 rooms that have been able to provide this very basic and common service. Hotel Ryanair - sorry I mean Hotel Barcelo - instead would like to charge you extra to use their laundry service in order get some wrinkles out of your shirt going out somewhere nice to eat. Oh - and talking of somewhere nice to eat - the hotel restaurants could be but if you don't reserve with them, they won't seat you. Despite being a guest of the hotel, paying almost £2k euros for the week and there being tables free, we got very abruptly told to "go and use the pool bar". We complained about this to reception and they basically shrugged their shoulders and said it is what it is. What they're saying is not that you cannot eat at their restaurant without a reservation, it's that they cannot be bothered to go the extra mile to help find you a table and help remedy the situation when a guest is clearly unhappy with the customer service they've experienced.

Hotel is brand new, rooms were modern and the beds were huge. The pool area isn’t saturated with people and you’re not allowed to reserve pool beds with your towel like at other hotels. Plenty of free parking just outside the hotel which we luckily got.

The place was confusing to get around. The buffet breakfast and dinner wasn’t amazing but did the job. Entertainment was totally lacking - there was a guitar/singer duo on the Sat night which was nice but no entertainment around the pool during the day or on Sun night. On Sun night it seemed like they didn’t even want to run a full bar service even though there were plenty of people waiting for drinks. The rooftop bar only opens Wed to Sat and it was closed due to high winds. Parking was €15 a day but we checked in at 14:30 and moved the car to free parking at around 20:00 and was already charged €10.50.

everything