Wonderful Pet friendly Townhome w Ocean Views
Casa in Wrightsville Beach, NC
Motivi per prenotare
A proposito di questa casa vacanza
Wonderful Pet friendly Townhome w Ocean Views
Questa casa vacanza che ammette animali domestici è in una posizione strategica: a due passi da tratti costieri dove andare a vela, da baie in cui fare windsurf e da molte altre località interessanti. Puoi raggiungere Wrightsville Beach e Pontile Johnnie Mercers Fishing Pier in 5 minuti a piedi. Hai un mezzo e non sai dove posteggiarlo? Nessun problema: qui trovi anche un parcheggio.
Vivi al massimo gli spazi esterni un balcone e un'area barbecue di questa casa vacanza. Hai già visitato tutte le attrazioni della città e preferiresti rilassarti un po'? Nessun problema: in casa potrai approfittare di Wi-Fi, TV via cavo/satellitare e lettore DVD per concederti qualche ora di intrattenimento casalingo.
Oltre a 3 camere e 3 bagni, in questa sistemazione troverai un’area soggiorno, un divano letto e aria condizionata. Nella cucina potrai preparare ottimi piatti come se fossi a casa! C'è proprio tutto l'occorrente: un forno, un piano cottura, un frigorifero, un kit per la preparazione di caffè/tè, un microonde e pentole/stoviglie/utensili. E non dovrai portare con te troppi vestiti: qui troverai lavatrice e asciugatrice.
Servizi
Mappa di Wrightsville Beach, NC
Valutazioni e recensioni
Bryant did not deliver on customer care, service, communication nor maintenance. House not cleaned, nor inspected prior to occupancy. First item that stood out was nasty build-up in toliet plus uncleaned refrigerator.
After initial call for cleaning service, I was impressed with quick response 3 arrived and saw for themselves...they tried their best to clean a few areas before family arrived from Atlanta late Sat. When preparing dinner, we discovered dirty dishes/utensils in cabinets/drawers, and loaded the dishwasher to sanitize these. Sunday we realized it had not worked; my call ignored almost 2 days, no apologies offered, no paper products offered. My request to be present when maintenance arrived to fix dishwasher was ignored as well...was told my request had not been conveyed to him. Extremely concerning during Covid to have visibly dirty dishes in cabinets, dirty utensils, no working dishwasher to sanitize plus a very nasty toliet.
The next week I hand-delivered a letter to Bryant outlining these issues and how they affected our vacation. They refunded $100 on a $5000 rental, saying this covered cleaning cost for 3 b/3 bath house. Only then did anyone apologize for their lack of service, never acknowledging the house had not been cleaned nor inspected, although their cleaning crew saw this for themselves on the late Saturday call. Tired crew had cleaned 9 houses that day and indicated this was their 3rd "call-back." I only ask them to clean the most noticeable problems.
I can recommend the property but not the management.
Having managed properties myself and retired from a career of customer service, I know personally how to work with customers and manager a property with positive results. Taking responsibility for existing problems and proper compensation offered goes a very long way in managing unfavorable conditions resulting from poor management.