very helpful and friendly reception, close to motorway and short distance by car to beautiful historic city Santillana.

Spacious room Very clean Great beds Bowl with biscuits for the dog

Price for dogs a bit on the high side No power sockets at the bed side

When we arrived we were unable to gain access to the Hotel, it appears that they do not staff the reception for long periods of the day. We gained access to the lobby when other guests arrived but because we did not have an access code, we could get no further. We tried telephoning the hotel but were unable to get a reply. We then decided to cancel and rebook nearer to Santander. After about 15 minutes into that journey we received a call back from the Hotel, the receptionist said that they did not have my mobile number, so they were unable to send me the access code. We declined their offer to return as by then we were travelling to our new destination.

Proper communication

Pleasant welcome. Good simple croissant and coffee nextdoor in cafe excellent. Can eat there all day until eleven pm. Very good access from motorway. Don't be put off if it looks closed. Just go to petrol station to check in.

Nice property. Modern with large rooms. Very helpful staff. Showed us the places to visit without us asking. Excellent wifi in the room. Lovely big foyer with lots of natural light. Great location as it is so easy to get to so many places from the hotel.