Nice spacious comfy home with a lot of room for our guests

The A/C unit for the master bedroom was not working. We did not realize it wasn't until we woke the next morning and it was very humid while sleeping. We checked the thermostat and it was set on 74* but the temp in the room was 76*. Upon realizing the unit was running continuously without cooling, I contacted property mgmnt around 8 am. It wasn't until later that evening that someone responded. They were trying to give me instructions on what to do to fix the issue! All of those suggestions, we had already tried. Very disappointed in the response from property management on handling this situation.