We was advised the property was on the ground floor, it wasn't it was on the lower ground. Blinds broken - husband repaired them. Not enough crockery for 5 people, plastic cutlery, smelly fridge, dirty, mouldy food left in the cupboard, kitchen units broken, back door open on arrival, no soap in en suite, skid marks in the toilet, dining table sat 4 people and there were 5 of us.

The interior design of the house was newly furnished. The access to house was easy. There was an elevator in the building. There was a paid car park just next to it.

The room wasn't ready when we checked in at 10pm. There were no duvet cover and bed sheet on either rooms. We had to call someone and ask for the stuff, and we were told to get the sheets from dryer machine and set it ourselves (?!) As they were all wet, someone finally came and set the clean and dry sheets for us. But there were no toilet paper in any toilets, no soap, no shampoo in any bathrooms. It was like an empty new build house.. there were 2 towels only, both has stains on them so we didn't want to use them either. We had to go to our car and get the tissues in our car, and use as toilet paper and towel... such a shame experience for this new furnished house.

Nothing

Everything Dirty floor Stained sheets No reply to texts No toilet rolls Drug paraphernalia in draws Just don’t book there

They cancelled even though it said rooms were available. Left me stranded without a anywhere to stay that evening.

Very spacious and excellent value for money

Boiler was running all night making a noise, bed was very uncomfortable

I have nothing positive to say about the property or the people running it.

The worst thing was the horrendous and disgusting stains on the bed linen, so I'll start there. Brown stains on the duvet about waist height. White clumpy stains on the cushions (please see the pictures and make your own mind up as to whether my description is accurate), filthy bedsheets, no toilet paper, one bath towel which was wet. Dirty worksurfaces in the kitchen. Food rolling around in the freezer. One wine glass. A full dishwasher which when I took a glass out had a screw in it. The taps in the bath broken. A very poor standard of workmanship and finish throughout the flat with a dishwasher that moves when you open it, light fittings hanging out of kickboards in the kitchen, and some building work remnants still in the drawers in the bathroom. Furniture was broken in both bedrooms, and I could go on. The apartment was so bad that we couldn't stay there. We upgraded to the Travelodge (never thought I'd say that) where the first thing we did was shower as I had laid on the bed in my clothes for 5 minutes before discovering the disgusting state of the bedclothes at this apartment and it had made my skin crawl. Booking.com refunded the rental fee, but it took many ignored messages to the property management followed by eight phone calls over the space of a week or so before the £25 late checkout fee that I paid to them directly was finally refunded, which then only happened when I threatened to write to the director of the company whose address I found on Companies House. The photos are also misleading. They own many properties in this building and the photos seem to be an amalgamation of all of those which means that no matter which apartment you are put in, it won't resemble the photos you've looked at when you booked. This could easily be rectified with a sentence saying the same, but it's not, so in my mind it's deliberately misleading. This is the first bad letting I've had through Booking.com, but it has been an awful...

everything

nothing

Beautiful apartment, just could have been a bit cleaner. Bed sheets were clean but had old stains and the kitchen chairs had food on them from previous visitors. Facilities were great and generally the apartment was lovely.

Above