My experience was very disappointing. They provided me with a non-working remote for the parking gate, and despite continuous requests over four weeks, they did not replace it. This became a significant issue, especially considering the inclement weather and my wife's pregnancy, making it difficult to manually open the gate each time. Unfortunately, they refused to provide a key as an alternative solution. Additionally, linens were only delivered twice during my stay. Consequently, we had to rely on the linens stored in a bag in the cupboard, but some of them were dirty. Towards the end of my stay, I was surprised to find a deduction of £125 from my security deposit. They claimed to have found one linen in a dirty condition, which was misleading because it was part of the bag we never used. Furthermore, they mentioned dirty plates in the wash basin, despite our efforts to maintain cleanliness throughout our stay. We had already paid for cleaning at the beginning of the contract, making the additional charge of £125 seem unjustifiable.

Amazing location & all facilities are there for family. I highly recommend Indian who are coming with family

Spacious, full of facility

Instructions were clear and keys were easy to find!

Not applicable.

Own parking space. Apartment looks good, but dirty. And I don't recommend anyone to stay here. it's a hell.

Think twice before booking here. The apartment is not suitable for rental. 1. Property is not cleaned properly. There were many dirty towels in the laundry room. I reported that. they said they were going to clean that up, but they didn't come over. 2. From the moment we are in the apartment, we get messages that there is noise disturbance, when we don't even have music on. Even when we were not at home, we received many messages that there is a lot of noise coming from our house. It was very frustrating. When I ask what sound it is, they can't tell me. They totally ruined my stay in London. When I sent a message, different employees reply with different Stories. I think the neighbors don't want the apartment to be rented out to different people. That's why they keep complaining. The apartment is not suitable for rental. 3. Location is far from the city. more than 1 hour by public transport.

Parking spaces were full

The apartment itself was nice. The bathroom was decent size and the there was a good size TV. There was also kitchen utencils and a washing machine

Unfortunately there were many issues. The bed was extremely uncomfortable, you can literally feel the springs. The windows are not double glazed and the apartment faces a busy road and a busier petrol station. I don't think I had one decent night sleep. The intercom did not work so I could not get any online shopping delivered . There was no parking available even though it was advertised with parking.My guests had to park outside and because the intercom was not working I had to go down each time to let them in. Then there was the heating that went up to 29degrees by itself during the night and left us sweating through the night.Finally there was an incessant banging noise through out our stay. The glassdinning table screw came off while we were having dinner and we were lucky to avoid breakage. We paid £200 security deposit for a spare key which they are yet to refund even though we returned it.

the location, the amenities and spacious..

Although the apartment itself has was clean on checking in, we have had plenty of issues which u would like to complain about and seek compensation / refund, please see below: 1) CHECK IN - First if all we were not given the apartment until 6:45pm on the day if our arrival which proved to be a massive inconvenience with a 9 year old and us literally just wandering about until we could finaly check in. 2) VACUUM CLEANER - The Vacuum cleaner is not in a proper working state, as soon as you start the machine it has a strong burning smell and we thought it could be dangerous to use it, highly inconvenient. 3) WASHING MACHINE - The machine has been placed in such a way with a lot of stuffed just dumped directly above it, we just couldn't use it even once during our entire stay if 2 weeks. It was super I convenient to keep going to the local launderette again and again. 4) PARKING - Although the property was advertised with a dedicTed parking space, inspite if communicating multiple times we were not allocated a dedicted space and were eventually just told to park anywhere within the premises. This is totally misleading and I was mis sold the apartment on the pretext of getting a dedicated parking spot which wasn't the case. I was humiliated, argues with and insulted on multiple occasions when I parked on the premise without a proper parking permit, almost felt like a second class citizen, I am highly upset about this to be honest. To be perfectly honest with you, I booked this apartment inspire if being a lot more expensive as compared to many other options in this locality simply because of the inclusions as described in the advert and I feel pretty mislead and a lot of inconvenience has been caused through out our stay here. I could have rather booked a cheaper apartment and not expected a high level of service.

Nice, spacious, clean apartment. Great location close to shops like tesco express, take-away restaurants, pizza, dessert and best of all public transport! good area too, completely safe for families. the apartment had basics like salt, pepper, dishwashing liquid, laundry detergent etc! security access to the building was fantastic! balcony was great and connected the living room to bedroom!

extra key to apartment would have been handy!