This was a perfect house for our girls weekend. The house was very clean and nicely decorated. The property manager was quick to reply to our texts. The only thing that we were disappointed with was that the amenities had air conditioning listed but it was not central air, rather a few free standing air conditioning machines. It took awhile to cool such a big house on a hot weekend. Thank you for a wonderful stay.

Awesome! Everything was perfect

We brought a group of friends up for a 40th birthday party. It was a wonderful house, exactly as pictured. The layout was excellent for a large group as there were plenty of spaces for small groups to gather as well as the whole group to be together for meals or games.

Everything was as stated , only problem wifi is terrible

My family & I have a winter family trip to Big Bear yearly. This year we stood at the Hidden Estate and found the house to be beautiful & just like the pictures. It was a great fit for a large family of 16. The morning of check in we were expecting to receive the address “shortly” as told in a text message with Wow Rentals instead I had to contact them again late afternoon to receive the address which delayed our check in time from 4pm to 5:30pm. On our second day I had asked to receive more supplies for the house and took hours to get a response. Needless to say they are not great at communicating when though they say to contact them for any needs. Later on our second night after 8pm as our kids were in the middle of their shower the water to the showers SHUT OFF COMPLETELY. I contacted Wow Rentals and their response was “given its Big Bear and the weekend we will see what we can do, we will send someone out tomorrow morning”. We were WITHOUT RUNNING HOT WATER for 26 hours. In this timeframe they sent out 2 plumbers to see what the issue was however the concern of Wow Rentals was poor. They NEVER checked on us, showed any empathy for this huge inconvenience, and when I contacted them for updates they could only say “given it Big Bear and the weekend we are trying our best”. Our plans were ruined for those 26 hours as we couldn’t have our kids in the snow all day not knowing we would be able to shower them in hot water. We weren’t told if it could be fixed within a timeframe. No one even told us when the plumbers were there fixing the problem as the issue was located on the side of the house. It was to our surprise that at one point the water issue was fixed and we had running hot water for our last 12 hours at that house. Their response at the end was it happened because there was too many people using water at once, as it was our fault. That is the most ridiculous reasoning for that issue. How is a house that can accommodates 16 people but can’t handle all their 4 showers to be used at the same time. Overall Wow Rentals is NOT a great company to deal with in any situation when it comes to problems with the property. I understand we as customers sign a contract however RUNNING HOT WATER is not an amenity it’s a NECESSITY especially in winter. The amount of inconsideration, lack of empathy, and ignorance with this situation will keep us from ever dealing with houses that Wow Rentals manages.

Overall, the house was great and exactly what we needed for our large group in the way of bedrooms, bathrooms, dining area, parking and living space. The highlight of this property (during snow months) is the private sledding hill - our group of all ages from infants to 70 year olds had a blast leveraging the outdoor areas of this property. Unfortunately, we had a few issues which hinder a 5-star review: 1) dishwasher broken and unable to be fixed by property management, 2) house alarm beeping loudly every few minutes throughout the house and unable to be fixed by property management, 3) no dish towels, and when we asked for these to be delivered since we were without a dishwasher, they delivered ONE dish towel, 4) issues with many of the TVs and the remotes working, 5) some areas of the house not cleaned (hair on shower walls upon arrival, cobwebs, etc.). So, all of these issues are easily addressable by property management. The house itself is great. Another recommendation would be to add a second refrigerator in the garage given the size of this house and average number of guests per stay. We would stay here again if we the issues mentioned above were addressed.

The property was everything described. The kids spent all day sledding in the back yard and then relaxed watching movies in the movie room. Great time. Would definitely stay again.

My family and I had a great time! Everything was updated/clean and it was such a cozy home. We have young kids, so having the private sledding hill really made our trip. We definitely will be back next year!! Just a note, being a larger home the temperature wasn’t consistent across some of the bedrooms, some colder or too hot. Also we stayed in the master room which was a comfortable bed & accommodations but my family did make comments that some of the guest beds were uncomfortable. Other than that, everything was perfect! Great stay and location!

Love the house great experience very clean

Great property, family friendly, clean and beautiful

Amazon

Absolutely amazing everything was great. Super spacious beautiful views. We’re definitely coming back in the winter. Thank you again. <3

It was a great home and sufficiently suited all of our needs.

We were so happy with our stay! Check in process was easy! The home was just as advertised! It was a beautiful property and my family felt at home here! There was a Lot of space, and the house was clean! The house had everything we needed including soft twelve, well stocked kitchen supplies and lots of entertainment! There were books, games, and movies to keep the kids busy! We will definitely be returning!

As advertised and very family friendly!

Great job.

Overall the property was nice. The hot tub didn’t work and the property management company was accommodating. The hot tub is outside, not inside as seen in the pictures. A couple of The beds were uncomfortable, but overall we did enjoy the property.

We had a large group for Christmas week at big bear and the hidden estate was a wonderful home away from home. Great gathering rooms warm and functional. Thanks for a great week!

Check in was extremely easy. House was extremely accommodating. Very very clean. Perfect for a large family getaway!