This is one of the prettiest condos we've stayed in in this area. It was nicely decorated and so well-appointed with anything you may need. We are hoping the management of the property and the check-in process improves in the future. We were not given the access code, and then once given one it did not work. We had great communication with the owner, who helped us in the unit. Communication with property management was not as helpful or professional, as expected. The front and back patio were not cleaned, and furniture/decor was stacked in the corner, so that had to be done by us too, on our arrival. We also were not able to use the pool the first day, due to maintenance. When this happens, a refund in charges would be appreciated, since we didn't get to use the main pool area 1/3 of our trip. We picked the location due to the proximity to this pool. We love Pointe West overall, and would recommend. The beach area is so nice and not crowded. Thanks so much.