Word to the wise: stay away from both this house and this rental agency (Oranj Palm). My family stayed here Thanksgiving week; it was the WORST rental experience any of us have had. We spent all five days dealing with endless issues with little to no help from their customer service. Maintenance: Running toilets and/or improper flushing in 2 bathrooms One bathroom had no hot water in the sink. Handyman was sent over to fix it, and broke the entire faucet so then no water at all. One shower had water spewing out of the faucets. Dishwasher in main kitchen DID NOT WORK. Dishwasher in second kitchen left dishes dirty. We were handwashing dishes all week. Jacuzzi suddenly drained for no apparent reason. Sprinkler head on lawn blew off sending water gushing everywhere. No manual anywhere. Completely unclear/not intuitive how to operate jacuzzi jets, gas barbecue, etc. Safety: Broken leg on one armchair upon arrival. Very slippery floor in dining room where people come in from pool - there should be signage there at a minimum. A 77yo family member slipped and fell and had to be taken to the hospital by ambulance. Very sharp edges on bathroom cabinet mirror. An 80yo family member sustained a deep cut. Additionally: VERY poorly stocked kitchen. I called in advance to ask for a list of what would be stocked. Most of the things were not there. There were also NO PAPER TOWELS when we got there. We had to run out to buy basic things - like spoons! Housekeeping came to take inventory of what was needed...and then we never heard back from them. Check-in/alarm The house alarm went off upon first entering the house; I was not told it would be armed so was not prepared to disarm quickly. I was not fast enough so...they dispatched the police and were about to charge me $250 for this false alarm; thankfully I was able to cancel in time. For the rest of the day I continued to get calls from the alarm company telling me the alarm was going off (we weren't hearing anything). I called OP who told me I should resolve it with the alarm company. This place has a punitive feel to it. You're constantly reminded of all the rules (including the ridiculous noise ordinance) and how you will be punished if you don't follow them. OP would do well to spend less time worrying about the city ordinances, and more time attending to the experience of renters. I wrote to and called OP to complain about our experience; 2 weeks later still no response.

Rented out this home for a group of 12. Did not receive any instructions or correspondence for check in and had to reach out about an hour before the check in time. Check in is in an office 10-15 minutes away from the house, but it was quick and easy. Once getting to the house it was nice and spacious with a main kitchen and small kitchen near the rooms. It was well accommodating, and everyone enjoyed their rooms. There is a big dining table for everyone to enjoy a meal and a pool with a outdoor bbq grill. The only issue we ran into was the AC stopped working through certain parts of the house although we minded the rule to not change past the set temperature. Correspondence was a bit slow in regards to requesting information and no “check out” procedures listed before departure. Overall the house was a great place for a large group! (As long as the AC doesn’t give out)

pros big home 7 rooms nice pool lots of bathrooms 5 two kitchens cons the owners should have left instructions on how to turn on and heat the spa ...same for the BBQ Kitchen could have been stocked better ...baking sheet, hand blender ect check- in could have been done over video call in my opinion instead of having to go the the office. No garage so your car will get super hot we were set to check out at 2pm but the house keeper showed up at 11:20 and had no clue.