Great place. Large room

The hotel is nice. The rooms are decent, unfortunately the service isn’t great. The receptionist (a women mid 40’s with a tattooed right sleeve) was so rude to me while asking for a replacement room key. Her attitude not only to me but the clients ahead of me was really unnecessary. When you travel for work and are received with such a poor, attitude - it really makes me rethink where I spend my company’s money. Definitely not this hotel….. there are options. Find better personnel.

From the moment we checked in it was issue after issue.The thermostat was not working, our room phone was not working, our bathroom sink was not draining, there was no key or security for the gate to the pool from our room, firepit would not go out and was difficult to start, THEN the workers started to strike, they approached my child when we were coming back to the hotel, the airhorn and fake sirens were heard in our room from the street and my child who has special needs was stressed and scared, then no housekeeping, trash cans full at the pool area and trash was like tumbleweeds blowing through the pool area, no in-room service, no customer service: noone to help with checkout and bringing bags to my car, when I had to go get a lugglage cart, they locked my door and had to wait over 20minutes outside my room with my child for them to open my door to get my luggage, they didn't scan my car properly when I valeted. Front desk was not knowledgeable. I need a huge refund. Not a credit, or a coupon. I need a HUGE refund.

Very well taken care of. Really enjoyed my visit.

Unfortunately Expedia did not notify us that they were on strike. Workers gathered in front of hotel being super noisy until very late into the night and very early the next morning. No cleaning service daily. Restaurants limited. Also, some staff members were quite rude when asked questions. And something outside our room made a loud noise all night long every hour on the hour. With that and the strikers we got no sleep during our stay. Very disappointing.

Excellent

Great Place To Stay

First of all we requested a wine opener & they said they would bring it up, unfortunately I called 3 times & after an hour & half they brought the opener to our room. The TV remote was not compatible with the TV. In the morning the hot water shower valve was not producing hot water. I had a cold shower & my wife did not take a shower. We did not know we need to take photos. I am in the Fairmont Presidents Club & we never experienced these issues.

There is a street fest going on right in front of the hotel. The out door concert was super loud until 11pm. If you want a good night sleep, this hotel is not it.

The valet was very attentive, friendly and helpful. Check in is at 3. I asked for an early check in at 230 that Sunday afternoon. I arrived at 2:50 and they said the room was not ready. I waited until after 5:30. When I asked about the delay and weren't they expecting me I was told they had a busy weekend. It would have been helpful to be notified of the delay instead of waiting for the room that long...or recognize which rooms are expected for that Sunday night and start cleaning those rooms first. When checking in at the front desk I asked for this stay to be added to my Hilton Rewards membership. The lady at the front desk told me no because I booked with Expedia. Really? Am I not staying at the Hilton anyway no matter who handled the reservation? I give up. So waited for over 2 hours for my room then told no I couldn't get reward points for my stay? Perhaps I will stay elsewhere next time.

Nice hotel in downtown with great walkability. DJ party in the lobby lounge Friday night.

It was an excellent stay and enjoyed the atmosphere

Valet and bar service was great. Check in staff was very short.

We really enjoyed it Great service ,friendly, clean room great view

Everything was great.

The property was beautiful. The room was clean and upscale, the valet staff was extremely friendly and helpful

Top tier service all around!

Our favorite place in San Jose Nice staff, clean rooms , beautiful pool, wonderful food, great location, overall the best

Great service , nice staff , very clean environment, beautiful pool, wonderful food, Worth the price. Can wait to come back again

Very nice spot with friendly staff

Beautiful hotel. I stayed with my 10yo son and it was quiet and impressive, yet still welcoming for him. We had a great time. The room was comfortable and spotless.

Nice property and close to everything, my wife did say there were cockroaches in the womens lockerroom bathroom though.

Loved the property. Its walkable. Has a nice pool area and it’s nice and priced well.

5-Star

At first, we had no refrigerator, someone had unplugged it. It was difficult to plug it back in. One of the robes for our use was stained. Every time we flushed the toilet, there was a loud knocking sound. The pipes for the shower made a horrible noise. Finally, our oversized suite was devoid of any artwork, making the room feel sterile and impersonal.

Had a wonderful staycation. Love poolside room for our family.

Little bit noisy.

The hotel was great. Walking distance from places we needed to go. Clean with comfortable bed and nice view. The service was not so great though. We waited for something we asked for and called twice for about an hour and it was delivered when we did not need it anymore. The parking is too expensive. $47/night and no self parking.

Beautiful hotel with friendly, helpful staff.

Good hotel. Good central location. Lots of dining options. The only problem is that downtown San Jose is a total ghost town.

There was one incident where I took my kids outside at the park across the street to light sparklers for the 4th of July. When we came back in we sat at the chairs of the lobby (as shown in the picture as I write this review). My kids were excited that they were doing cartwheels and running to one chair to the next chair to sit. Well a worker told us that we couldn't be there because they were jumping off the chairs so we needed to leave. I let him know that they were not jumping and why do we have to leave? He told my boyfriend that he will let us stay but next time we have to leave. I was very upset with this and took my kids to the room.

Me and my partner needed a great getaway. This location was centrally located. It was perfect. Definitely a calm Getaway.