Great location, super friendly staff, overall great holiday !

The hotel has a great location, pool area and beach. However, the morning buffet breakfast, Included in room rate, does not meet up to other 5 star hotels where I have stayed. Also, I believe the hotel is about 20 years old and is showing its age. Some of the landscaping needs work, the walls on the many walkways need to be maintained and small things in the rooms. In my room the bathroom sink faucet would rotate a bit when turning it on or off and the bathroom exhaust did not work. Mainly just a lot of small things that detract from a 5 star rating. Therefore I have to give the hotel 4 stars for now, but it could become a 5 star hotel again.

The atmosphere in the hotel was very relaxing. We spent a morning in the pool and the beach. The location of the hotel is very good. It is located next to the Bang Tao Beach and also close to the nearby Canal Village Shopping Centre. You could take free shuttle boat rides in the lake area there. It would only take 10 minutes to get to another shopping centre by taxi. The staff were very friendly and helpful. We were confirmed to have a late checkout at 15:00 upon our request during our checking.

good service, clean, but outdated furniture and facilities.

Beautiful stay

Ok. Lower end of the five star resorts in Phuket. Great service from the staff. Beach area is nice. Facilities are old but maintained reasonably well. Quite some construction work ongoing.

Dusi a beautiful beachfront location, but it falls short of 5-star expectations. The standout feature is the amazing staff, who are always helpful, smiling, and attentive, greatly enhancing the overall experience. The Club Rooms are nice, comfortable, and well-serviced, though they need some renovation soon. However, the absence of a coffee machine in the Club Rooms seems strange by today's standards, especially with only instant coffee and a thermos(!) provided. (Comical update: After this review was published, and just two days before our departure, the coffee machine was finally delivered to our room—but without a single coffee pod, either paid or complimentary.) The Club benefits are significantly below standard compared to other clubs I've experienced, and the breakfast, while nice, is limited. The Club lounge has no air-conditioned space, making it questionable to enjoy drinking alcohol in tropical 35°C temperatures. Additionally, the smoking policy is outdated, allowing people to smoke everywhere outside, which often results in needing to sit near smokers in the pool area or on the Club balcony. The Club experience is so much below other hotels and resorts that it is not worth paying extra for it here. Poolside service strangely is not available at all, but you can visit the cafe near the pool or purchase beverages from the local vendor operating on the beach outside the resort's boundaries. Please note that the poolside towels are extremely old and have numerous ho

Dusit Thani is definitely above the market standards for Phuket, yet quite reasonably priced (we came off season). Our net-based hotel booking service made a significant error but, despite understandably sticking to its advertised no-refund policy, the hotel came up with a solution that was very acceptable to us and gave us a better holiday than we could have hoped for. The included breakfast was world class and exceptional variety. It is the staff that make or break a resort, and the staff here are well selected and well trained. The resort opens into a 6km beach, with other resorts in both directions. But ours was cleanest, no rubbish in the sand even after a storm. Dusit Thani is some distance from the major tourist attractions, but that makes the area safer to walk. And taxis are a small cost to pay for staying in a quiet safe area. Highly recommended.