Good stuff

The bathroom was not cleaned properly wash cloth used by previous guest was still there. The bathtub drain was clogged causing the water to drain very slowly leaving the tub slippery. I ended up falling from the tub and my fall was broken because of the shower curtains otherwise I would have ended up cracking my skull against the potty. For the price I paid I expected a decent stay unfortunately no, I am lucky to check out alive and a bump on my head.

We got in late and left early so the experience was limited. However, it was a good and comfortable stay.

Excellent

Nice and clean with friendly staff

Very clean rooms, but dated. Beds were not comfortable and no free breakfast.

It was a convenient location and Doubletree keeps their reputation

Balcony view

Was not up to DoubleTree standards IMO. Looked and seemed very old and needs some TLC.

Entrance to property is interesting

The overall layout of the hotel was beautiful. The adobe look, you can definitely tell you are in Santa Fe. Ths only down side was our room door would not open ended up in a different room then planned but the lady at the front desk was quick to find an available room. And she even gave us a breakfast voucher for the inconvenience

The area around the hotel was nowhere as clean as the hotel

My kids and i have stayed here several times. We love the pool/hot tub area. Great for kids and heated.

Shabby old hotel, noisy with guests above me checking in at 230 am, guests next to me arguing at 530 am. Bathroom very old, shower nob would barely stay up for shower. Wallpaper at least 25 years old, weird parking lot and check in area. BIG NO!!!!

Outstanding staff..:)..very nice and super clean.. And and always the best cookies

Expected more from a Hilton. I booked two rooms and reminded them of all info for 2nd traveler who would be arriving around 930pm after 8 hour drive. Well they "couldn't find his name" or mine for that matter and tried to deny he had a room booked. Not only was it booked but paid for! Room: $ for water? Really? Electrical cord on lamp by bed was pulled partially out of lamp, remote needed new batteries, ice machine didn't work, and all pillows were same size/density. Oh the breakfast...$$ for standard buffet. Disappointing. The bacon was good and our server very nice.

It was comfortable, vanity was very small but room was comfortable , clean

The breakfast was good. The food served in the bar was not. The spa was good but the temperature in the room was the same as it was outside. 17 degrees.

During my stay at The Double Tree Santa Fe hotel, I endured a dreadful experience with noisy guests staying in the room above mine. The disruption was so severe in noise that, in frustration, I called the front desk and they apologized and said they would take care of it. It did not stop. At 5:50 am I called down to the desk again repeatedly to no answer. Angry tired and frustrated I went down to the front desk to get a refund. Ernesto said he can’t do that, manager doesn’t come in till 9:00. That was his only solution, I asked him to do something about the noise and To my disbelief, instead of addressing the issue directly, he requested me to accompany them to the third floor to "hear it for themselves." This unusual request left me feeling perplexed and dissatisfied, as the staff's response seemed inadequate in resolving the disturbance.

The staff was super sweet annd helpful especially Makayla at the front desk. We were there for 3 nights and had a great time

Easy access to Santa Fe. Very good staff.

We stayed on the 4th floor and the traffic noise was still very loud. Asked top possibly change rooms and was denied. Breakfast is $15 for the same thing you can get for free at any other hotel. Very disappointing and not a good value for the money.

Nice stay.

Close proximaty.

The rooms carpet was dirty, no hot water, walls thin, neighbors loud, and homeless camp on property.

The overall experience was good. Did not like being charged for a king size bed and given two double beds. I asked the front desk clerk if I was charged for the king size bed and she said no because the difference was credited back to me which was not true and it happens sometimes when you book through a third party. It was only five bucks more but it was still annoying not getting what I had paid for and being given incorrect information.

Clean safe and accessible

Reserved king bed had to settle for Queen beds.

My room had roaches.

IT WAS GOOD

I was a little disappointed. We were on a cross country trip and had just stayed at a beautiful Doubletree in MO. This one in Santa Fe is dated and could use some updating. Our room face the back overlooking dumpsters. The balcony had two old chairs. Furniture in our room tired. But very clean.

House cleaning didn't show three days in a row. Staff noisy in middle of the night outside of our room. A range of other problems -- phone in my room non-functional, drizzle from shower head.